Location: Exeter
Salary: £37,000 - £43,000 DOE + Bonus
Job Type: Full-Time, Permanent
Hours: Monday-Friday, 38.75 hours per week
Benefits
Competitive bonus scheme
Hybrid working
25 days annual leave plus bank holidays
Pension scheme
Ongoing training and development
Career progression opportunities
Supportive and collaborative culture
Employee wellbeing initiatives
Modern office environment
Join a growing and successful business
About the Company
Our client is a well-established and expanding organisation with a strong reputation for delivering exceptional service and building long-term relationships with its customers.
Due to continued growth, they are seeking an experienced Client Delivery Manager to lead a high-performing team and contribute to the ongoing success of the business.
This is an excellent opportunity for a commercially minded leader who enjoys developing people, building strong stakeholder relationships and driving operational excellence.
The Role
As Client Delivery Manager, you will be responsible for leading and developing a successful team while ensuring outstanding service delivery and achieving commercial objectives.
This is a varied leadership role that combines people management, client relationship management, commercial decision-making and operational oversight. You will work closely with senior leadership to drive performance, improve processes and support the continued growth of the business.
Key Responsibilities
Leading, motivating and developing a high-performing team
Managing performance through coaching, mentoring and regular feedback
Supporting employee development and creating clear progression pathways
Conducting one-to-one meetings, appraisals and performance reviews
Handling challenging people conversations professionally and effectively
Building and maintaining strong relationships with clients and key stakeholders
Identifying opportunities to improve customer experience and commercial performance
Negotiating successful outcomes with clients and business partners
Monitoring KPIs and driving continuous improvement initiatives
Managing operational performance and ensuring service excellence
Supporting business growth through effective relationship management
Working collaboratively with senior leaders to achieve strategic objectives
Encouraging a culture of accountability, development and continuous improvementAbout You
Previous experience in a management or team leadership role
Strong people management and coaching skills
Experience working within a B2B environment
Excellent commercial awareness and business acumen
Proven ability to build and maintain strong stakeholder relationships
Strong negotiation and influencing skills
Experience managing team performance and delivering constructive feedback
Ability to balance customer needs with commercial objectives
Operational management experience
Continuous improvement mindset
Excellent communication and organisational skills
Confident, professional and solutions-focused approach
Experience working with a diverse customer base and a variety of stakeholders
Adaptable and comfortable working within a fast-paced environmentIn Return
This is an excellent opportunity to join a successful and growing organisation where you can make a genuine impact. You'll have the opportunity to lead an established team, influence business performance and contribute to the continued success of the organisation.
How to Apply
Please apply online.
To discuss this opportunity prior to application, please call and speak to Georgia or Georgie on (phone number removed).
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£37000.00 - £43000.00 per year