As a hugely successful tour operator group, they offer holidays worldwide, working with thousands of hotels and ground-service providers through a combination of direct contracts, bed banks, wholesalers and Destination Management Companies (DMCs).
The successful candidate will take the lead on the day-to-day implementation of customer Health & Safety across the Group, working closely with the external Health & Safety advisor to develop, refine and embed policies and procedures throughout the business.
Health & Safety is managed remotely and at scale, utilising third-party H&S providers, audit systems and supplier partnerships. While occasional site visits may be required, this is not a property-based role, and UK hotels are not the primary focus.
To be considered for this position, previous experience in a similar Health & Safety role is essential, with experience in the travel industry being a distinct advantage.
In return, our client offers a competitive salary of up to £45,000, alongside an excellent benefits package. The role can be based in either our client's Horsham or Chester office, with hybrid working available.
If you have the relevant experience and are interested in this opportunity, please apply online.
Role of Health & Safety Manager:
* Work in unison with the groups external H&S advisor to implement the Group's H&S policies and Customer Safety Management System at business level formulating a coherent and comprehensive strategy.
* Manage the day-to-day supplier audit programme and third-party H&S systems, tracking audits, gradings, high-risk issues and outstanding actions.
* Make sure H&S checks fit each contracting route (direct, bed bank, DMC), and work with Contracting and Product to act on suppliers that fall below standard.
* Investigate incidents, near misses and H&S complaints, identify trends and root causes, and support Legal on claims.
* Escalate significant risks and report KPIs to senior leadership.
* Support incident management, including the out-of-hours process and testing of the Group's Incident Management Plan.
* Support ABTA engagement, Safer Tourism accreditation and safety training for colleagues and key DMCs.
Skills required for the role:
* Tour operator H&S experience (preferred), ideally from an OTA, dynamic packaging or tailor made business rather than a large operator with in-resort teams.
* A good understanding of direct contracts, bed banks and DMCs, and of how H&S due diligence differs across them.
* Working knowledge of the UK tour operator legal framework, including the Package Travel Regulations, ABTA requirements and duty of care.
* Experience of overseeing H&S at scale through third-party systems, advisors and audit providers
* Calm and pragmatic under pressure, with strong communication, reporting and influencing skills
* H&S qualification/s - desirable
* Membership of a relevant professional body, such as IOSH - desirable
* Experience of supplier H&S audit and compliance platforms - desirable
* Valid passport, with the ability to travel internationally if required
If you’re interested in learning more about this Health & Safety Manager role, please press the apply online button now!
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Salary description
£45000.00 - £45000.00 per year