Operations Coordinator

Operations Coordinator

Location: Ashford, Feltham

Salary: £30,000 per annum

Hours: Monday–Friday - Hybrid Working Available after training

We’re looking for a proactive and customer-focused Operations Coordinator to join a busy team, keeping deliveries, collections, relocations and installations running like clockwork.

What you'll be doing

Coordinating deliveries, collections, relocations and installations for key customers.
Keeping customers updated and providing a first-class service from start to finish.
Booking jobs, raising paperwork and keeping systems and records accurate.
Preparing customer quotations and arranging services with third-party suppliers.
Tackling operational challenges and finding quick, practical solutions.
Working closely with internal teams to ensure everything runs smoothly.
Managing customer enquiries, reports, inventory information and supplier purchase orders.
Ensuring job files are accurate and ready for the accounts team.What we're looking for

At least 3 years' customer service experience in a similar role.
Experience in transport, logistics or installations would be a big plus!
Excellent communication skills and a genuine passion for customer service.
Strong organisational skills and fantastic attention to detail.
Confident IT skills, including Microsoft Excel, Word and PowerPoint.
A positive, flexible, team-focused attitude.
Someone who takes ownership, uses their initiative and enjoys solving problems.What's in it for you?

£30,000 annual salary
22 days' annual holiday
6% employer pension contribution
Hybrid working once you've demonstrated competency in the role.
Monday–Friday working – enjoy your weekends!
3-month probation period.
Supportive team environment and the opportunity to make a real impact.Working hours

The office is open Monday to Friday, 8:00am–5:30pm, with 8.5-hour shifts worked within these hours. Some flexibility may be required during peak periods.

Apply today to discuss further with Gabriella from ACS Staffing Solutions