The Role
·Manage a designated housing patch, overseeing tenancies from sign-up through to termination in accordance with relevant policies and procedures.
·Investigate and resolve tenancy breaches, including anti-social behaviour, hate crime and other tenancy-related issues.
·Conduct regular estate and property inspections, identifying and addressing issues affecting the safety and condition of the patch.
·Identify vulnerable tenants and those at risk of tenancy failure, coordinating appropriate support and interventions.
·Investigate and resolve complex tenancy management complaints, including enquiries from elected members and MPs.
·Work closely with internal teams, external agencies and support providers to resolve tenancy and neighbourhood issues.
·Organise and attend multi-agency meetings, case conferences and resident engagement activities.
·Support residents in identifying local priorities and developing initiatives to improve neighbourhoods and estates.
Key Requirements
·Previous experience as a Housing Officer, Neighbourhood Housing Officer or Tenancy Management Officer within a local authority or housing association.
·Strong knowledge of tenancy management legislation, policies and procedures.
·Experience managing a housing patch, including estate inspections, tenancy enforcement and tenancy sustainment.
·Experience investigating anti-social behaviour, hate crime and tenancy breaches.
·Understanding of safeguarding responsibilities and supporting vulnerable residents.
·Experience handling complex housing complaints and resolving tenancy-related disputes.
·Experience maintaining accurate case records and using housing management systems.
·Driving License
What You Need to Do Now
If you are interested in this Housing Officer role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Neighbourhood Housing Officers, Tenancy Management Officers and Housing Services Managers across the UK and would be pleased to speak with you confidentially.
Even if you are currently satisfied in your role, we welcome calls from housing management and tenancy services professionals looking to build future connections.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us
Salary description
£24.07 - £24.07 per hour