Location: Dartford, Kent
Salary: £30,000 per annum
Contract: Temporary with the opportunity to become permanent after 12 weeks for the right candidate
Working Hours: Monday to Friday, between 7:00am and 6:30pm
Peak Period Flexibility Required: Hours between 6:00am and 10:30pm during peak periods with a Tuesday-Saturday or Sunday to Thursday shift pattern.
About the Role
Our client is a growing 3PL and e-commerce logistics business based in Dartford, providing end-to-end fulfilment and warehouse solutions for a range of customers.
We are currently recruiting for an organised and detail-focused Warehouse Administrator to join the operation on a temporary basis, with the opportunity to become permanent for the right candidate.
This is an important role within the warehouse operation, supporting the day-to-day administration of orders, stock, inbound and outbound activity, customer queries and operational reporting.
The successful candidate will be confident working in a fast-paced warehouse environment, have excellent attention to detail and be comfortable managing multiple priorities while ensuring that system information and operational paperwork remain accurate and up to date.
You will work closely with Warehouse Supervisors, Stock Control, Operations, Customer Care and other internal teams to ensure the smooth running of the warehouse and fulfilment operation.
Key Responsibilities
* Own and maintain the daily order schedule, ensuring expected volumes and workflow priorities are accurate and communicated to Warehouse Supervisors and operational teams.
* Monitor operational inboxes throughout the day and respond to customer, supplier and internal queries within agreed timescales.
* Maintain accurate system records, order information, ASNs (Advanced Shipping Notices), inventory transactions and operational documentation.
* Enter, update and maintain data accurately across warehouse and business systems.
* Support the retrieval and investigation of identified consignments, helping to resolve paperwork, delivery and system queries.
* Prepare, amend and maintain transport, dispatch and driver paperwork in line with customer requirements and compliance standards.
* Support daily, end-of-day and exception reporting, ensuring key operational information is captured and communicated effectively.
* Work closely with the Stock Team to investigate and resolve stock discrepancies, empty-location issues, packing queries and system transaction errors.
* Support the administration and closure of customer returns, ensuring records are updated and outstanding actions are followed through.
* Assist with complaint investigations by gathering relevant information, documentation and system records.
* Work closely with Warehouse Supervisors and operational colleagues to identify and resolve administrative issues that may impact customer service or warehouse performance.
* Ensure all administration is completed in line with company policies, procedures, customer requirements and agreed service levels.
* Support the wider warehouse team during periods of increased activity, peak trading and changing operational requirements.
Knowledge, Experience & Skills
* Previous experience in warehouse administration, logistics administration, transport administration, fulfilment or customer support is essential.
* Strong organisational skills with excellent attention to detail and accurate data-entry ability.
* Competent user of Microsoft Office, particularly Excel, Outlook and Word.
* Ability to work independently while also working effectively as part of a wider operational team.
* Ability to prioritise changing workloads and manage multiple tasks within agreed deadlines.
* Good attention to detail when dealing with orders, stock information, paperwork and system records.
* Experience using a Warehouse Management System (WMS) is highly desirable.
* Previous experience within a 3PL, e-commerce fulfilment, warehouse or logistics environment would be advantageous.
Training & Development
No qualifications required for this role a full on-the-job training plan will be provided to support the successful candidate in understanding the company’s policies, procedures, systems and operational processes.
How to Apply
If you have previous warehouse administration experience within a warehouse, logistics, 3PL or e-commerce fulfilment environment and are looking for your next opportunity, we would be keen to hear from you. Please submit your CV for consideration
Salary description
£30000.00 - £30000.00 per year