Corporate Receptionist

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: Moor Lane, Derby
Contract Type: 3 Month Fixed Term Contract
Hours: 16hrs. (Wed & Thurs 7am -12.30 / Friday 7am – 12.00)

About JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

This is a 3 month fixed term contract position to provide essential sickness cover at our Derby - Moor Lane site. We are seeking a highly self-motivated and passionate team player with great attention to detail. The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce at Moor Lane. You will provide services to the highest possible standards as well as represent the client and JLL values in appearance, presentation and manners.

You will take ownership and manage the front of house experience, help orient and settle new and visiting staff, and support the facilities management team in providing a great workplace experience. You will also provide the necessary support for business-related events and community-based initiatives.

In this role, you will bring your people-focused skills including strong stakeholder management and relationship building, continuous engagement and communications, as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.

Key Responsibilities

• Provide exceptional levels of customer service
• Act as meet and greet in the main reception
• Ensure all visitors are recorded onto site and issue security passes to external guests/contractors.
• Work to a standard set of operating procedures and processes implemented across Corporate facilities

• Manage switchboard calls, directing enquiries efficiently and professionally to the appropriate departments or individuals

• Process room booking and video conference requests and issue support documentation to relevant departments
• Produce monthly statistics of utilisation
• Process guest WIFI user requests via the online system
• Support Emergency Evacuation procedures – responsible for taking the lead in the management of Emergency Evacuations
• Process incoming and outgoing mail and courier items
• Manage the site stationery supplies
• Raise work requests through our system for maintenance and cleaning
• Manage bookings for visitor car parking spaces for the facility
• Carry out basic administration tasks to support the business
• Support the review of procedures and processes
• Ensure that performance is compliant with agreed SLA
• Ensure all meeting spaces are set to a defined standard
• Ensure all customer requests are dealt with efficiently and effectively

Person Specification

Essential Attributes

• Flexible and proactive
• Passionate about exceptional customer service
• Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment
• Ability to build positive relations with colleagues, guests and clients
• Able to interact with all levels of personnel, including Senior Executives within the client organisation
• Able to work off their own initiative and with minimal direction
• Confidently able to manage emergency situations and make decisions as required
• Strong team player with a commitment to support their colleagues
• Excellent written and oral communication skills
• Exceptionally organised and skilled in multi-tasking
• High attention to detail

Technical Skills

• Working knowledge and competent in the use of Microsoft Office software
• An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
• Computer literate (Word, Excel, Outlook E-mail)
• A clear understanding of Health & Safety practices

Personal Qualities

• Customer focused with the ability to build positive relationships
• Clear, strong and confident communication skills
• Team player with a "can do" attitude

At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Corporate Receptionist, we invite you to join our team and make a lasting impact

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.