This is a fantastic opportunity for a customer-focused individual to join a small friendly team, supporting customers across the UK and Europe and delivering an exceptional customer experience.
Key Responsibilities:
* Responding to customer enquiries via phone, email and online.
* Providing product advice and pre-sales support.
* Resolving customer queries and complaints professionally and efficiently.
* Processing orders, returns, refunds and exchanges accurately.
* Supporting wholesale customers with order and product enquiries.
* Maintaining accurate customer records and process payments securely.
* Assisting customers with website navigation and online ordering.
Salary: £28,000 pro rata + benefits including pension, free parking, 22 days holiday + bank holidays, EAP.
Location: On site at offices in Exeter (outskirts).
Hours: 27,5hours per week, ideally 9am – 3pm, Mon - Fri
Part-Time Customer Services Advisor - About You
* Previous experience in customer service, sales support or a similar customer-focussed role, experience of working in e-commerce would be useful.
* Excellent communication and organisational skills.
* Strong attention to detail and good IT skills, including Microsoft Office.
* Friendly, professional and customer-focused.
* Able to work independently and as part of a team.
Interested?
If you're passionate about delivering outstanding customer service and enjoy working in a fast-paced environment, we'd love to hear from you.
This is an urgent requirement with interviews to take place asap, so please don’t delay in submitting your CV, we will be in touch promptly to discuss the role and employer. For an informal discussion or further information please contact Jo at Isca Recruitment.
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Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate. Specialists in office support, accountancy and finance across the South West
Salary description
£28000.00 - £28000.00 per year