Hours - 9am to 5pm, Monday to Friday.
Key Responsibilities
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Monitor and manage outstanding debts from private patients, insurance companies, NHS bodies and third-party payers.
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Ensure the prompt collection of payments to minimise outstanding debts.
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Follow up on overdue accounts via telephone, email and written correspondence.
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Liaise with patients, insurers and NHS Shared Business Services to resolve billing queries and disputes professionally and empathetically.
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Provide excellent customer service when handling payment queries and making or receiving telephone calls.
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Reconcile accounts, investigate discrepancies and liaise with billing and operational teams to resolve issues.
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Work closely with the billing team to ensure invoices are accurate and issued promptly.
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Prepare reports on outstanding debts, bad debt provisions and collection performance.
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Manage complex debt recovery cases, including referrals to legal teams in line with internal policies.
Requirements
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Previous experience in credit control or debt collection.
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Excellent attention to detail and accuracy.
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Strong numerical and computer skills, including good working knowledge of Microsoft Excel and MS Office.
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Ability to learn and adapt to different finance systems.
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Excellent communication, negotiation and interpersonal skills.
Please apply with an up to date CV ASAP if this role would be of interest to you
Salary description
£17.00 - £17.00 per hour