Prestige Franchised Motor Dealership - Staines, Surrey
42.5 Hours per Week
1 in 3 Saturdays
Salary from £32,177 DOE + Bonus + Excellent Benefits
Our client, a successful and well-established main dealer, is looking to recruit an experienced Service Advisor to join their friendly and supportive aftersales team. This is an excellent opportunity for someone with a strong customer service background and at least 1 year of main dealer experience who is looking for long-term career progression within a respected automotive group.
You'll be joining a business that genuinely values teamwork, communication and professional development. Each dealership operates like its own close-knit family, while also benefiting from the opportunities and stability of a larger dealer network.
The Role
As a Service Advisor, you will be the key link between customers and the workshop, ensuring every customer receives an outstanding experience from booking through to vehicle handover.
Key responsibilities include:
Managing customer bookings and service enquiries
Advising customers on maintenance and repair requirements
Upselling additional work where appropriate
Maintaining accurate records and handling confidential information
Working to deadlines in a busy aftersales environment
Delivering exceptional customer service at all times
We are looking for someone who can demonstrate:
A minimum of 1 year's main dealer Service Advisor experience
Excellent communication and interpersonal skills
Experience within a customer service or sales environment
Drive, commitment and enthusiasm
The ability to work as part of a team while taking ownership of customer relationships
A proven track record of delivering outstanding customer service
Residence within a commutable distance of Carlisle
Salary & Bonus
Starting salary from £32,177 depending on experience
Performance-related bonus scheme
Benefits
Industry-leading package
33 days annual leave
including bank holidays
Annual leave purchase and sale scheme
Pension scheme and life assurance
Vehicle purchase scheme
Discounts on service, bodyshop and parts
One paid volunteer day per year for a charity of your choice
Cycle to Work scheme
Access to the Perks at Work discount platform
Training & Development
Comprehensive training and development programme
Residential induction academy
Genuine career progression opportunities within a major dealer group
Long-term job security and support from an experienced management team
Sound like you? Apply in confidence today!
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Salary description
£32177.00 - £35000.00 per year