* c£30,000 per annum (Salary Negotiable Depending on experience)
* Day time role (flexible hours)
* Great team culture
* Well Established company
As Service Co-ordinator you will coordinate customer enquiries, engineer schedules, and parts to ensure the smooth delivery of service, maintenance, and commissioning of our equipment.
The Job
* Manage day-to-day service enquiries, ensuring timely and accurate responses
* Deliver a professional and efficient service to customers, maintaining strong attention to detail
* Act as a key contact for customers and service contracts
* Prepare quotations, sales orders, service contracts, and invoices
* Plan and coordinate service engineer schedules, ensuring correct parts, tools, and equipment are available
* Identify and organise spare parts (e.g. filters, fans, electrical components) using internal systems
* Liaise with Production, Stores, Purchasing, and other departments to ensure smooth service delivery
* Raise and manage purchase orders for subcontractors and suppliers
* Arrange packaging and courier dispatch for parts and equipment
* Follow up with customers after installations/commissioning to promote service offerings
* Gather feedback from customers and engineers and report key actions
* Maintain accurate records within the Clik Service Management System
* Support the Service Delivery Manager with general coordination and admin tasks
About you
Essential:
* Strong organisation and coordination skills
* Excellent communication and customer focus
* High attention to detail and accuracy
* Ability to manage multiple priorities
* Good working knowledge of Microsoft Office
Desirable:
* Experience in engineering, manufacturing, or service environments
* Familiarity with service/ERP systems (e.g. Clik)
* Ability to interpret parts lists or technical information
If interested to find out more please reach out to James @ TRF
Salary description
£30000.00 - £30000.00 per year