Job Title: Leasehold Advisor
Contract Duration: 3 Months
Hours Per Week: 36
ROLE PURPOSE:
*
Seeking skilled and experienced Leasehold Advisors to support our Housing Services, Collections, and Sales & Acquisition teams. This is a critical frontline role, ensuring that leaseholders receive accurate information, timely service, and excellent customer care.
*
Working across various Housing Service Centres within the borough, the Leasehold Advisor will process a wide range of leasehold-related transactions, handle complex enquiries, and carry out technical service charge calculations. The ideal candidate will have strong analytical capability, confidence managing financial data, and a solid understanding of leasehold legislation, including Section 20 requirements
Experience
*
Prior experience working within the leasehold sector (essential).
*
Experience preparing and managing service charges and major works bills.
*
Understanding of Section 20 and Section 20B legislative requirements.
*
Experience working with financial controls and audit trails.
Leasehold Services
*
Process applications for home ownership schemes, lease extensions, alterations, assignments, and property sales.
*
Liaise with solicitors and legal representatives to provide accurate assignment information and register notices.
*
Support leaseholders with payment advice and dispute resolution.
Service Charge & Financial Responsibilities
*
Calculate both estimated and actual service charges (revenue and capital), ensuring compliance with all statutory, contractual, and policy requirements.
*
Produce accurate calculations for lessees, with full reconciliation against Council systems and complete audit trails.
*
Produce statutory Section 20 Notices, ensuring all information meets legislative and Council standards.
*
Prepare all documentation required for issuing major works bills, assessing liabilities in accordance with lease terms and Section 125 limitations.
*
Ensure accuracy of bills and create/maintain full audit trails.
*
Support the collection of service charge and major works income, meeting income targets.
What This Role Will Achieve
The Leasehold Advisor will:
*
Improve accuracy and timeliness in service charge production and leasehold-related processes.
*
Strengthen financial controls relating to income collection and statutory billing.
*
Reduce service backlogs and contribute to a more responsive and efficient housing service.
*
Enhance customer satisfaction by delivering reliable, accurate and informed advice
Salary description
£24.00 - £24.53 per hour