Customer Service Administrator

Customer Care Administrator

Great Blakenham, Suffolk

💰 £29,000 – £30,000 per annum
📍 Great Blakenham
🏠 Established House Builder

We’re working with an established house builder who are looking for a Customer Care Administrator to join their team in Great Blakenham.

This is a varied customer care role involving a high level of administration, coordination and communication. You’ll be a key point of contact for the Customer Care team, helping ensure queries, emails and information are directed to the right people and sites.

🛠️ The Role

* Providing day-to-day administrative support to the Customer Care team

* Acting as the first point of contact for incoming calls

* Answering calls and transferring customers to the relevant Customer Care Coordinator

* Managing the Customer Care inbox and allocating emails to the correct site

* Updating and maintaining spreadsheets and internal systems

* Using COINS to manage and update information

* Preparing letters and general customer correspondence

* Supporting Customer Care Coordinators with their day-to-day workload

* Maintaining accurate records and ensuring information is kept up to date

* Liaising with Customer Care teams, site teams and other internal departments

* Helping to ensure customer queries and information are dealt with efficiently

* Taking responsibility for a wide range of additional Customer Care administration

👤 About You

We’re looking for someone who is:

* Highly organised with excellent attention to detail

* Confident communicating over the phone and by email

* Comfortable managing multiple tasks and priorities

* Confident using Excel and Microsoft Office

* Experienced working with computerised systems

* Professional and customer-focused

* Proactive and able to work independently

* Ideally experienced within new homes, housebuilding, construction, property or customer care

⭐ Previous COINS experience would be highly advantageous.

💷 Salary

£29,000 – £30,000 per annum, depending on experience.

This is a great opportunity for an experienced administrator or customer care professional to join an established house builder in a varied and important role within their Customer Care team