Job Title: Repairs Administrator
Contract Duration: 3 Months
Hours Per Week: 35
Onsite Role
The Opportunity
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As a Repairs Administrator, you will provide essential administrative support to the Area Surveying Team and act as the first point of contact for enquiries. You will work closely with residents, contractors, and surveyors to ensure enquiries are handled efficiently, appointments are arranged promptly, and repair-related tasks are effectively managed.
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This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working collaboratively, and takes pride in delivering outstanding customer service.
Key Responsibilities
* Provide general administrative support to the Area Surveying Team.
* Act as the main point of contact for resident and contractor enquiries.
* Liaise with residents and contractors to arrange and manage appointments.
* Manage and monitor tasks within the CRM system, ensuring actions are completed or correctly assigned.
* Support contract administration activities, including:
* Monitoring works in progress
* Processing cancellations
* Tracking follow-on works
* Attend team and contractor meetings and produce accurate meeting minutes.
* Maintain accurate records and documentation.
* Support the team in meeting service standards and performance targets.
About You
We are looking for an organised and proactive individual with strong administrative and customer service experience.
You will demonstrate:
* Excellent communication skills, both written and verbal.
* Strong organisational skills and attention to detail.
* Excellent IT skills, including Microsoft Office applications.
* Outstanding customer service skills.
* Ability to manage competing priorities effectively.
* A positive and collaborative approach to teamwork.
* Experience working within a busy administrative environment.
Essential Requirements
* Previous experience providing excellent customer service.
* Experience coordinating multiple tasks and priorities.
* Strong administrative and data management skills.
* Good working knowledge of Microsoft Office.
* Ability to work effectively as part of a team.
* Professional and customer-focused approach
Salary description
£28.00 - £28.88 per hour