Title: Debt Advisor
Contract Type: 2x Permanent, Full Time - 35 Hours Per Week
Salary: Starting from £37,451 (London Weighted Salary) Depending on Experience
Grade: 7
Reporting Office: London, Stratford
Working Location: 1x London, North 1x London South
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working)
Closing Date: 23 rd October 2026 - 23:00
Interview Dates: 9 th - 13 th November 2026
Please click here for the role profile - Debt Advisor
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ...
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.
Join our Financial Inclusion Team at L&Q:
We have a really exciting opportunity for 2 enthusiastic and experienced Debt Advisors to help and support grow our financial inclusion Team in London.
At L&Q we are all about making communities and society in general, stronger, better, safer and happier. A crucial element in enabling L&Q to produce this vision is via our Financial Inclusion Team, which sits in the wider foundation who are responsible for providing advice and guidance to our customers to enable them to sustain their tenancies.
As multiple debts often impact on a customer's ability to pay their rent, this post holder will ensure that a professional wide-ranging debt casework service is provided to our customers where debt is an issue.
If this sounds like you, we would love for you to apply!
Your impact in the role:
You will ideally be an IMA Accredited Money Advisor, with experience of specialist debt casework with a proven track record. This role will involve advising customers on ways to maximise their income and manage their household budget taking into account priority debts.
You will need to be supportive and empathetic with our customers, but will also be able to give clarity around priority debts. You will be performance driven and comfortable visiting customers in their own homes. You will be able to build rapport with both customers and business colleagues in maximising customer disposable income both at the start of and during their tenancies.
What you'll bring including essential criteria:
• Have a Certificate in Money Advice Practice (or willing to work towards one with sufficient experience to start the course immediately)
• Qualified Debt Relief intermediary
• Proven knowledge of debt casework
• Experience of developing and implementing procedures to support your work and experience in accurate recording and monitoring of outcomes.
• Full driving license with access to a car
DBS
For this post the successful candidate will need to apply for or be in possession of a Basic/an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit (url removed) .
If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more.
At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Click here to find out more about L&Q and why you should join us!
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