Customer Service Administrator

Customer Service Administrator

Cheltenham, Gloucestershire

£28,000–£31,000 DOE

Full-time, permanent | 40 hours per week | Office-based

Our client, a growing business within the commercial and construction sector, is looking for a Customer Service Administrator to join their Cheltenham team.

This is a great opportunity to join a business that invests in its people, embraces new technology and offers genuine opportunities to develop your career.

What we're looking for:

2–5 years' experience in customer service, sales support or commercial administration
Excellent communication skills and a confident telephone manner
Strong organisation and attention to detail
Experience handling customer enquiries, orders or administrative tasks
Good IT skills and an interest in AI tools and new technology
A proactive, adaptable and solutions-focused approach
What you'll be doing:

Managing customer enquiries via phone, email and digital channels
Processing orders, handling payments and tracking deliveries
Liaising with warehouse teams, suppliers and couriers
Resolving customer queries, complaints, returns and product damages
Keeping customers updated and maintaining accurate records
Using AI tools and modern software to improve efficiency and customer service
What's on offer?

£28,000–£31,000 salary, depending on experience
25 days' annual leave plus bank holidays
Quarterly bonus scheme and paid sick leave
Training, development and career progression opportunities
Employee Assistance Programme and free financial guidance
Team breakfasts, lunches, social events and employee recognition scheme
Interested?

If you have a background in customer service or commercial administration, enjoy solving problems and are keen to explore how technology can improve the way we work, we'd love to hear from you.

Apply today to find out more about this fantastic opportunity!

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