Customer Service Executive

About us

Harrow Green has been helping organisations change and grow for over 40 years. Our commitment to remain the leading business relocation company in the UK has seen us expand our portfolio of services to match the growing needs of our customers as their world changes. We specialise in the design and creation of effective workspaces, business relocation, technology moves and storage services. We offer forward thinking integrated services to a board spectrum of clients encompassing both the public and private sectors and, through the delivery of creative multi service offerings, achieve competitive advantage in their various marketplaces. Our forward-thinking and consultative approach to workplace change management has been recognised independently, with five prestigious partnership awards since 1997.

Responsibilities

* Prepare accurate quotations, capture customer requirements and record confirmations clearly and

* consistently.

* Maintain proactive customer communication from enquiry through to job completion, keeping customers

* informed of progress, changes, risks and next steps.

* Coordinate with Delivery teams to confirm feasibility, resource requirements, timings and any operational

* constraints before confirming commitments to customers.

* Resolve customer enquiries professionally, escalating complaints, service risks, commercial concerns or

* delivery changes promptly to the Customer Services Team Lead where required.

* Use customer feedback, job information and lessons learned to improve service responsiveness, record accuracy and customer outcomes

Skills, Knowledge & Experience Required

* Customer communication: Proven customer service experience, ideally within a relocation, logistics, facilities or operational service environment, with the ability to build confidence with customers and internal stakeholders.

* Accuracy and administration: Strong attention to detail, ownership and consistency when managing quotations, confirmations, customer instructions and operational records.

* Operational coordination: Ability to work effectively with Delivery, Fleet, Warehouse, Finance and project teams to support achievable service plans and clear handovers.

* Commercial awareness: Good understanding of the importance of accurate job information, timely communication, issue resolution and clear customer commitments in supporting service delivery and commercial accuracy.

* Systems and reporting: Confident use of customer service systems, Microsoft Office tools and operational records to support service delivery, reporting and audit requirements