JOB DESCRIPTION:
Working face-to-face and over the phone taking enquires from customers
Respond to customer enquires promptly whether by phone, email or face to face
Working in a small friendly team of travel consultants
Quoting holidays for a wide variety of destinations
Converting enquiries to bookings to reach targets and earn commission
Handle all customer service complaints quickly and effectively keeping your manager updated at all times, escalating where appropriate
Dealing with dynamic packaging/tailor-made itineraries as well as package holidays, to get the right holiday for your customer
Keeping your product and brand knowledge up to date whilst having an in-depth knowledge of the company's brochures and destinations.
EXPERIENCE REQUIRED:
Successful Applicants will have a minimum of 2 years Retail Travel Agency Experience and be self-motivated, passionate about travel, with excellent customer service skills
THE PACKAGE:
Competitive Salary
Excellent Bonus Scheme
Amazing Educational Opportunities
Full Uniform
Achievable Year End Targets
Excellent Company Pension Scheme
2x Award Winners
Full Time - 37.5 Hours
No Sunday Hours (Except January)
Great Team Environment
Recently Refurbished Offices
INTERESTED?
Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually
Salary description
£25000.00 - £27000.00 per year