Southampton | £33,000 to £36,000 + up to 10% performance bonus | Full time, permanent
Help us shape the next stage of Ancla Realty
Ancla Realty manages an established portfolio of around 400 residential and commercial properties across the South Coast. We are bringing these portfolios together under a more coordinated, professional and data-led approach, and investing in our people, technology and processes to deliver a consistently high standard of property management.
We are looking for an experienced Lettings & Tenancy Manager to take ownership of our lettings and tenancy operations. This is a great opportunity for someone who enjoys the practical side of lettings, but also wants more say in how a portfolio is managed, monitored and improved.
The role
You will manage the full lettings and tenancy lifecycle, from marketing available properties and carrying out viewings, through to tenancy paperwork, inspections, renewals and move-outs.
Alongside the day-to-day work, you will keep our portfolio information accurate, plan ahead for upcoming vacancies and tenancy milestones, and track lettings performance using our shared systems. Working closely with colleagues and our external letting agents, you will play a key part in keeping properties occupied, making sure tenancies are set up correctly, and finding better ways of working.
What you'll be doing
* Marketing available properties, managing enquiries and carrying out viewings
* Coordinating applications, referencing, tenancy agreements and move-ins
* Managing renewals, rent reviews, inspections and move-outs
* Keeping an eye on upcoming vacancies and keeping empty periods to a minimum
* Keeping tenancy records and live portfolio reporting accurate
* Working with our external letting agents and colleagues
* Handling day-to-day tenant enquiries and making sure things are followed through
* Helping us improve our lettings processes and systems
What we're looking for
* At least 2 years' experience in residential lettings or tenancy management
* Good working knowledge of residential lettings law and tenancy administration
* Strong organisational skills and the ability to juggle competing priorities
* Confidence using digital systems, spreadsheets and shared information to manage your work and keep accurate records
* A proactive approach, with the ability to plan ahead and take ownership of outcomes
* Excellent communication skills and a professional, approachable manner
* A full UK driving licence and access to a vehicle
Commercial lettings experience would be welcome, but it isn't essential. We are more interested in strong residential experience, good judgement, and someone who wants to grow with the business.
What we offer
* £33,000 to £36,000 basic salary, depending on experience
* A performance bonus of up to 10% of basic salary a year, paid quarterly
* 25 days' holiday plus bank holidays
* Workplace pension
* Business mileage paid at HMRC-approved rates
* An established portfolio with clear responsibilities, and the chance to make a real difference
* The chance to develop your skills and help improve our systems and processes
* A supportive team where good ideas and initiative are valued
* Monday to Friday, 09:00 to 17:30, with occasional Saturday viewings taken back as time off in lieu
This is an office-based role in Southampton, with regular visits to properties across the portfolio
Salary description
£33000.00 - £36000.00 per year