Duration: Temporary contract from 2nd November-18th December
Monday-Friday 08:45-17:15 (37.5 Hours)
£13.85 per hour
Customer Service Advisor in this role provide front-line support to patients and healthcare professionals, helping to manage the ordering and home delivery of medical supplies for people with long-term health needs. You'll handle calls and emails, set up and update customer/patient records, process orders and queries, coordinate deliveries, and resolve issues sensitively while working accurately and in line with confidentiality and healthcare compliance standards.
Job Title: Customer Service Advisor
Location: Littlehampton BN17
Salary: £13.85 per hour (weekly pay)
Hours: Monday-Friday 08:45-17:15
Benefits:
Free safe on-site parking
Weekly pay
10 % off pure gym membership
Key Responsibilities of a Customer Service Advisor:
Handle high-volume inbound calls for Line 1 clients in a fast-paced environment
Place and process orders accurately over the phone
Respond to customer queries, providing clear updates and first-time resolution where possible
Complete admin tasks, including processing paper prescriptions (although the role will be predominantly telephone-based)
Escalate issues appropriately and follow agreed work instructions/procedures
Maintain accurate documentation and deliver a professional customer experience (full training provided)
Requirements of a Customer Service Advisor:
Are confident working on the phone for extended periods
Have excellent customer service and communication skills
Are comfortable speaking with clients and supporting them with a variety of enquiries
Possess strong computer literacy
Can effectively multitask across multiple systems simultaneously
Have an excellent standard of spoken and written English
Can learn new processes quickly and work in a fast-paced environment
Interested? Apply with your CV or call our team on (phone number removed)
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
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Salary description
£13.00 - £85.00 per hour