THE JOB
The Sales Administrator is responsible for the accurate and efficient processing of all customer orders and outbound deliveries, ensuring a high level of customer satisfaction. This role supports the smooth day-to-day management of customer accounts, enabling commercial teams to focus on business growth and development.
Acting as a key link between customers and internal operations, the Sales Administrator ensures clear and timely communication in both directions, translating customer requirements into operational actions while providing customers with accurate updates on orders, deliveries, and any issues. The quality, accuracy, and timeliness of this information are critical to the success of the role.
Your responsibilities will include:
Order Processing & Coordination: Receive and process customer orders, ensuring all requirements (product, quantity, delivery dates) are clearly understood and communicated across planning, warehousing, and logistics teams. Confirm and acknowledge orders via ERP systems.
Order Monitoring & Customer Communication: Track order progress, proactively manage delays, and coordinate with internal teams to resolve issues. Keep customers informed of order status and manage delivery schedules.
Logistics & Distribution Management: Work closely with warehouse and 3PL partners to coordinate dispatch, collections, and outbound flow of goods, including preparing documentation and ensuring compliance with export regulations.
Customer Support & Cross-Functional Collaboration: Liaise with sales, finance, and technical teams to manage enquiries, samples, and technical requests. Investigate and resolve customer complaints efficiently.
Data Management & Problem Solving: Maintain accurate sales master data and pricing in ERP systems, and troubleshoot operational issues (e.g., transport, availability, credit holds).
Continuous Improvement & Projects: Drive customer satisfaction improvements and contribute to special projects or assignments delegated by the Supply Chain Manager.
THE PERSON
At least 5 years of experience in related fields (customer service, sales administration, logistics, or shipping)
Good level of numeracy and literacy ability
Strong computer skills, including ERP Systems, Microsoft Word, and Excel
Able to manage a wide variety of tasks and keep head cool in stressful situations
A team player
Able to operate in an independent manner, displaying ownership and taking initiative
High organisation skills and ability to manage several tasks at the same time
Ability to prioritise own workload
Good problem-solving skills
THE BENEFITS
2.45pm finish every Friday
Onsite parking
25 days holiday + the bank holidays
Company pension.
We Care Plan – offering 24/7 access to GP’s, mental health support, and a get fit programme.
Company performance based annual bonus.
Access to free fruit, tea, coffee, and other refreshments daily.
Please note that we are only able to consider applications from those who are eligible to work in the UK and therefore do not require sponsorship
Salary description
£27000.00 - £28000.00 per year