Hybrid – Regular Client Travel
£60,000 – £70,000 DOE
Are you an experienced IT professional who enjoys talking about business strategy as much as technology?
Can you build trusted relationships with senior decision-makers and help organisations plan how technology should support their future growth?
Would you like to take ownership of strategic client relationships while helping to develop the wider client engagement function within a growing Managed Service Provider?
We are recruiting confidentially for an established technology services business seeking a Senior Technical Account Manager / Virtual CIO.
This is a senior, highly client-facing role combining technology strategy, relationship management, team support and commercial awareness.
You will work closely with business owners, Managing Directors, Finance Directors and internal IT leaders, helping them understand their current technology position, identify future priorities and make informed investment decisions.
This is not a hands-on support role. However, you will need enough technical breadth to challenge recommendations, identify risks and lead credible conversations across cloud, cyber security, infrastructure, Microsoft technologies, AI and automation.
The Role
You will manage a portfolio of important client relationships, becoming a trusted technology advisor to their senior leadership teams.
You will lead structured technology reviews, understand each client’s wider business plans and translate those plans into clear, practical technology roadmaps.
You will also help maintain a consistent approach to strategic client engagement, supporting and developing colleagues involved in client planning and technology alignment.
Your responsibilities will include:
* Leading strategic technology reviews and client roadmap meetings
* Developing strong relationships with senior stakeholders and business leaders
* Understanding clients’ commercial goals, operational challenges and future plans
* Producing clear technology strategies and longer-term improvement roadmaps
* Helping clients plan technology budgets and investment priorities
* Translating technical risks and recommendations into straightforward business language
* Advising clients across cloud, cyber security, infrastructure, resilience, AI and automation
* Reviewing client environments against agreed standards and best practice
* Identifying technology risks, improvement opportunities and future project requirements
* Preparing and reviewing client proposals for technical accuracy and commercial suitability
* Supporting and coaching colleagues involved in strategic client relationships
* Maintaining visibility of client priorities, opportunities and upcoming requirements
* Working closely with technical, service delivery and commercial teams to ensure recommendations are practical and deliverable
About You
You may already be working as a Virtual CIO, Senior Technical Account Manager, Technology Consultant, IT Strategy Consultant or Client Technology Lead.
You could also be an experienced Service Delivery Manager, IT Manager or senior MSP consultant who is already leading strategic conversations with clients and is ready to take greater ownership.
You will need:
* Strong experience within a Managed Service Provider, technology consultancy or outsourced IT environment
* Proven experience managing senior-level client relationships
* Confidence presenting to Managing Directors, Finance Directors and leadership teams
* Experience producing technology roadmaps, budgets, improvement plans or strategic recommendations
* Broad technical knowledge across Microsoft technologies, cloud, cyber security, infrastructure and modern workplace solutions
* The ability to explain technical risks and recommendations without unnecessary jargon
* Strong commercial awareness and the ability to identify genuine client opportunities
* Experience coaching, mentoring or supporting the development of others
* A proactive approach and the confidence to take ownership of decisions
* A full UK driving licence and the ability to travel regularly to client sites
You do not need to be the deepest technical specialist in every area.
What matters is your ability to ask the right questions, understand the wider business picture and bring together the appropriate technical expertise to help clients make informed decisions.
The Opportunity
This is an opportunity to take a senior role within a successful and growing technology business.
You will have genuine influence over how strategic client relationships are managed, how technology planning is delivered and how the wider service continues to develop.
The position offers a salary of £60,000 to £70,000 depending on experience, hybrid working and a competitive benefits package.
Further details regarding the company, working arrangements and benefits will be shared with suitable candidates during the recruitment process.
All applications and initial conversations will be handled in strict confidence
Salary description
£60000.00 - £70000.00 per year