Location: Brislington, Bristol
Contract: Initial 3-month contract
Pay Rate: £15.90 per hour PAYE or £20.10 per hour Umbrella
Working Arrangement: Fully office-based for the first 2–3 months, with potential hybrid working of up to 2 days per week once fully competent, subject to business needs and office cover.
About the Role
We are currently recruiting for a Repairs Coordinator to join a busy Responsive Repairs team, helping to ensure repairs are arranged efficiently and completed to a high standard.
This is a fast-paced, customer-focused role where you will be responsible for coordinating repairs, scheduling appointments, supporting colleagues working on-site, and keeping residents informed throughout the repair process.
You will play a key role in ensuring repairs are completed right first time, resolving issues as they arise and helping to deliver an excellent service to residents and stakeholders.
Key Responsibilities
* Receive, respond to and manage repair enquiries from residents, contractors and internal colleagues.
* Accurately record repair requests and prioritise work in line with agreed timescales and procedures.
* Allocate, plan and schedule repairs effectively to maximise resources and minimise delays.
* Monitor the progress of scheduled jobs throughout the day, liaising with operatives, surveyors, supervisors and trade managers.
* Keep residents and stakeholders informed of appointment arrangements, delays, changes and repair updates.
* Rearrange appointments where necessary and proactively resolve scheduling issues.
* Provide advice, guidance and support to colleagues working on-site, helping to ensure jobs are completed within agreed timescales.
* Update internal systems promptly with accurate notes reflecting the current status of repairs.
* Check that completed repairs have been appropriately recorded by operatives and escalate any concerns to the relevant managers or supervisors.
* Liaise effectively with contractors and other departments to ensure a smooth and efficient repairs service.
* Identify and respond to potential health and safety concerns relating to resources and scheduled works.
About You
We are looking for an organised, proactive and customer-focused individual who thrives in a busy working environment and can manage competing priorities effectively.
The successful candidate will have:
* Essential customer service experience, with confidence communicating with residents, customers and stakeholders on a daily basis.
* Excellent communication and interpersonal skills.
* Strong organisational skills and the ability to prioritise a changing workload.
* The ability to work under pressure and make effective decisions in a fast-paced environment.
* A proactive approach to problem-solving, with the confidence to resolve issues and find practical solutions.
* Good attention to detail and the ability to maintain accurate records and update computer systems.
* The ability to work collaboratively with colleagues across different teams and departments.
* A commitment to delivering a high-quality service and ensuring repairs are completed as efficiently as possible.
Previous experience in repairs coordination, housing maintenance, scheduling, facilities management or a similar administrative/customer service role would be advantageous.
If you enjoy working in a dynamic environment, coordinating multiple tasks and providing excellent customer service, we would love to hear from you
Salary description
£15.90 - £20.10 per hour