This is an opportunity for you to broaden your commercial capability, whilst helping shape the next phase of Gigaclear's consumer growth model at a pivotal point in its commercial journey.
This role sits within the Growth POD, responsible for converting new customer demand across inbound sales, web leads, field-generated leads, partner referrals, and outbound acquisition activity.
The role is designed for a commercially focused advisor who can work quickly, consistently and with strong judgement to turn demand into high-quality orders.
This is not a traditional Inside Sales / Telesales role. The Growth POD will operate as part of a wider B2C commercial engine, using shared data, shared priorities, and common commercial standards to support acquisition, retention, and field-led growth.
This could be suitable for an experienced Inside Sales or Telesales Advisor looking for a new challenge.
Or
Someone who is actively pursuing a career in sales and is looking for a company that will provide you with a structured sales apprenticeship, supported by an experienced sales training partner and programme.
Note: this is an office-based role and as we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday (can be worked from home) in four, with time off in lieu the following week.
What you will do:
New customer conversion:
Convert inbound sales enquiries into clean, high-quality customer orders
Work web leads, abandoned baskets, field-generated leads, and partner referrals to agreed contact standards
Use clear questioning to understand customer needs and recommend the right package, at the right price, in the right way
Lead management and follow-up:
Work assigned leads promptly and consistently, maintaining clear notes, outcomes and next actions
Prioritise activity based on campaign focus, customer intent, and lead source quality
Follow agreed call cadences and escalation routes to maximise conversion from every demand source
Commercial quality and value:
Balance sales volume with ARPU, TCV, product mix, and long-term customer value
Promote value-added products and appropriate package options where they meet customer needs
Maintain high order quality, accurate attribution, and full compliance with sales process standards
POD contribution and flexibility:
Contribute to daily POD performance through strong activity levels, quality conversations, and clear pipeline management
Support adjacent commercial activity where required, including recovery, outbound campaigns, or retention overflow
Share customer and competitor insight with the Commercial Manager to improve campaigns, propositions and handoffs
About You
Commercially minded with experience in Inside Sales, Telesales or Customer Conversion / Acquisition.
A Graduate or experienced Customer Advisor, actively looking to pursue a career in sales.
Confident handling inbound and outbound activity with pace, resilience, and strong call control.
Able to balance conversion, customer value, compliance, and long-term customer outcomes.
Comfortable using systems, campaign lists, and performance feedback to improve daily results.
Gigaclear is one of the UK's leading rural full fibre broadband providers, connecting communities that have historically been underserved by traditional telecom operators.
Staff rewards, benefits and opportunities
We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
Generous employer pension; up to 8% matched contribution
Income protection & life assurance
25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
Unlimited access to online training and development content via our Learning Management System
Long service benefits and monthly employee recognition
Enhanced maternity and paternity provisions
Flexible working environment
Health & Wellbeing initiatives and company funded social events
Our approach is to work guided by our mission, vision and values.
Our Mission - Empowering communities with brilliant broadband
Our Vision - Connected Communities
Our Values - Own it, Find the Right Way, Work Together, Win Together
Salary description
£26000.00 - £26000.00 per year