This is a varied role involving customer enquiries, spare parts identification, quotations, purchasing and order processing. There is also a small hands-on element, including picking, packing and preparing parts for dispatch when required.
We're looking for somebody with experience in parts, engineering supplies, technical sales or a similar environment who enjoys taking ownership of the whole process, from initial customer enquiry through to delivery.
Key Duties
* Respond to customer enquiries for spare parts and replacement components.
* Identify the correct parts using part numbers, product information and technical drawings.
* Prepare quotations and process customer orders.
* Check stock availability and arrange purchasing where required.
* Liaise with suppliers regarding pricing, availability and delivery times.
* Follow up quotations and outstanding orders.
* Keep customers updated on order progress and delivery times.
* Pick, pack and prepare parts for dispatch when required.
* Work closely with engineers, stores and other internal departments.
* Maintain accurate stock, purchasing and order records.
Experience & Skills
* Previous experience in parts sales, parts coordination, engineering supplies or a similar role.
* Ideally a background within engineering, manufacturing, automotive, machinery or technical products.
* Experience handling customer enquiries, quotations and orders.
* Confident dealing with customers and suppliers by telephone and email.
* Good organisational skills and attention to detail.
* Comfortable using computer systems for order processing and stock control.
* A practical, hands-on approach and willingness to get involved with picking and packing when required.
* Ability to manage multiple enquiries and prioritise workload.
Experience identifying mechanical or electrical components using part numbers, catalogues or technical information would be advantageous.
Pay & Benefits
* Salary depending on experience.
* Monday to Friday working hours.
* Overtime available.
* 28 days holiday including bank holidays.
* Company pension
Salary description
£30000.00 - £32000.00 per year