Operations Manager - B2B

Operations Manager – B2B
Orpington | Hybrid – 2 days office-based | Up to £45,000 + bonus

Are you an experienced Operations Manager who enjoys taking something that works and making it better, smarter and scalable?

This is a newly created opportunity to take ownership of B2B operations and a growing Sales Support team within an established national business.

The team is already growing – and is expected to more than double in size over the next couple of years. You’ll be responsible for making sure the operation is ready to grow with it.
The opportunity As Operations Manager, you’ll take ownership of the day-to-day B2B operation, from quote through to order, fitting and aftercare, while building the processes, systems and ways of working that will support future growth.

You’ll lead and develop an existing team of two Sales Support Executives, with the potential for this to grow to around five by the end of 2027.

This is a hands-on role for someone who likes to spot inefficiencies, improve processes and make things happen.
What you’ll be doing
Lead, coach and develop the Sales Support team
Take ownership of day-to-day B2B operations, including quotes, orders, queries and escalations
Build, document and continuously improve operational processes
Introduce clear SLAs, workflows and priorities
Identify bottlenecks, duplication and manual processes – and find better ways of working
Work closely with stores, fitting teams, Finance and Supply Chain to ensure orders are delivered right first time
Partner with the Key Account Manager to maintain excellent service for key customers
Help shape and embed systems and CRM
Monitor and report on KPIs including fulfilment, turnaround times, query resolution and SLA performance What we’re looking for This role is not a first step into management. You’ll already have experience of leading a team and improving an operational function.
You’ll need:

Proven line management experience, ideally with experience of growing a team
Strong hands-on experience of building, documenting and improving processes
A solid operational background where you have been responsible for improving performance
A highly organised, process-driven approach
Experience working with KPIs and SLAs
Confidence using systems and CRM
The ability to remain calm and effective when managing competing priorities
Excellent relationship-building skills across different teams and stakeholders
Experience within a B2B, contracting, property services or multi-site retail environment would be particularly relevant
The ability to work from Orpington two days per week (currently Monday and Tuesday) Why this role?

This is a chance to join at an exciting point in the team's growth and help build the operation rather than simply inherit one.
You’ll have the opportunity to put your own stamp on processes, develop a growing team and help create the operating model that will support significant B2B growth.

You'll also have the backing of an established national retailer.

If you're an experienced Operations Manager who enjoys building structure, improving performance and developing people, we'd love to hear from you.

Please note, we are unable to respond to unsuccesful applications