Account Manager - Digital Marketing

Account Manager – Digital Marketing
Location: Hybrid with 2 days per week in our Altrincham office
Salary: £35,000 to £40,000 dependent on experience
Contract: Full time, Permanent
Dark Horse is a renowned digital marketing agency based in Altrincham, specialising in PPC, Paid Social, SEO and Digital PR. With a diverse clientele and a commitment to delivering exceptional results.
We’re after someone who cannot stand a missed deadline, takes pride in keeping every account on track, and genuinely gives a toss about clients getting the results they were promised.
This is a hybrid role based in Altrincham. No remote applications.
What’s on offer
We think we’ve built a great place to work, where every individual feels rewarded for the effort they put in.
* Salary of £35,000 to £40,000 DOE
* Hybrid working - 2 days a week in office
* Flexitime
* 27 days annual leave
* Plus your Birthday off
* Mental Wellbeing Bupa EAP programme
* Leafy Altrincham location
* Dark Horse will carbon offset your role with The Dark Forest
* Working in an amazing team – with many fantastic people
The role
Reporting directly to the Head of Client Services and giving them a clear view of where your accounts stand. Our Service Leads own the day-to-day client conversations and channel strategy.
You are the one making sure the results are making a tangible impact; monitoring every KPI, keeping our health scoring and check-in cadence running like clockwork, and making sure nothing ever slips between us and the client.
This is a client guardianship and relationship role, not project management or day-to-day contact.
Throughout each month you will:
* Work with the Service Leads to monitor performance against KPIs across ~40 accounts
* Pressure-test our monthly reports vs KPIs, coordinating feedback across channel specialists
* Spot channel specific comms and changes that affect other areas and make sure no-one is working in a silo
* Ensure all accounts get timely performance reviews, QBRs, prebreak and pre-renewal reviews
* Maintain accurate client health scores in (url removed)
* Spot amber and red movement before it becomes a problem and escalate fast
* Support renewals and cross-sell execution (materials, follow-up) without owning the commercial strategy or pricing
In order to be successful in this role you must have / be:
* Capable of having mature commercial conversations with business owners
* Experience in client services or account management, ideally in a performance or digital marketing agency
* Calm and organised managing a high volume of accounts (40-50 contracts)
* A confident, clear and humble communicator, written and verbal
* Comfortable asking and answering the hard commercial questions with senior client stakeholders
* Data-literate: you read performance metrics (CPA, spend, conversions) and understand the commercial story behind them
It would be great if you had:
* Hands-on exposure to PPC, Paid Social, SEO or Digital PR
* Experience working alongside specialist delivery teams
* Familiarity with (url removed) and with health-scoring or account tiering frameworks
This is a hybrid role based in Altrincham. No remote applications.
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY