At Lodge Security, we merge human expertise with cutting-edge technology to deliver forward-thinking protection across the retail sector. Backed by over a century of heritage as a family-run business with the agility and mindset of a tech start-up, we are dedicated to creating secure, welcoming environments. We are seeking a Retail Security Officer to join our team on-site in the United Kingdom on a full-time, permanent basis. In this role, you will be the vital first line of defence, safeguarding staff, customers, and stock while embodying our human, dynamic, and united values every day.
Key Responsibilities
* Provide a visible deterrent on the shop floor to prevent theft and protect customer and employee safety.
* Apply ASCONE principles effectively to identify, monitor, and deter shoplifting and retail loss.
* Maintain a welcoming, professional presence at store entrances and throughout customer-facing areas.
* De-escalate confrontations calmly and handle incidents in line with standard operating procedures.
* Work in close partnership with store management and retail staff to address daily security needs.
* Uphold compliance by following store policies and completing required incident reporting accurately.
Required Skills & Experience
* A valid, current SIA Licence (Door Supervision or Security Guarding).
* Proven customer service skills with a smart, professional appearance and approach.
* Demonstrated ability to stay calm under pressure and manage conflict through effective de-escalation.
* Strict adherence to standard operating procedures, compliance standards, and reporting processes.
* Right to work in the UK alongside a verifiable 5-year checkable history.
Nice-to-have
* Prior experience in retail security, loss prevention, or working as a store detective.
* Familiarity with ASCONE methodologies in a busy retail environment.
* Proven track record of successful collaboration and communication with on-site retail management teams.
What We Offer / Why Join
At Lodge Security, you join a supportive, Disability Confident Employer with an inclusive culture that values agile thinking and collaborative teamwork. We provide clear training and career paths, uniform, and body-worn video equipment. Our comprehensive benefits package includes 28 days of holiday, a company pension scheme, and early access to your earned pay before payday. You will also have access to 24/7 online GP and counselling services, wellbeing support, an exclusive benefits portal offering dining, retail, and gym discounts, as well as a Boots discount card (entitling you to 22.5% off Boots own-brand items and 12.5% off most other products after three months of service).
Ready to make a difference? Apply today to take the next step in your retail security career.
Please note: Due to the high volume of applications, only shortlisted candidates will receive a response
Salary description
£13.23 - £13.23 per hour