Are you a proactive security professional who takes pride in protecting people, deterring theft, and delivering exceptional customer service on the front line?
Lodge Security is looking for a dedicated Retail Security Officer to join our on-site team across the United Kingdom on a full-time, permanent basis. Boasting over 100 years of heritage as a family-run business with the agile mindset of a tech startup, Lodge Security blends human expertise with modern technology. In this vital role, you will be the visible face of safety in a busy retail environment, creating a welcoming atmosphere for shoppers while actively safeguarding staff, premises, and stock.
Key Responsibilities
* Maintain a professional, highly visible deterrent presence on the shop floor to prevent loss and deter theft.
* Apply ASCONE criteria effectively to identify, monitor, and handle shoplifting incidents in line with retail policies.
* Deliver outstanding customer service by greeting visitors, assisting members of the public, and representing the store professionally.
* Partner closely with store management teams and colleagues to ensure a safe, secure environment for employees and customers.
* Defuse conflict calmly, de-escalating tense situations and responding promptly to store emergencies.
* Follow strict compliance and security protocols, accurately completing incident reports and maintaining complete operational records.
Required Skills & Experience
* A valid, current SIA Licence (Door Supervision or Security Guarding).
* Proven right to work in the UK alongside a verifiable 5-year checkable work/education history.
* Excellent customer service skills with a smart, professional appearance and approach.
* Demonstrated ability to remain calm under pressure and handle conflict management situations effectively.
* Strong written and verbal communication skills, with solid attention to detail when following procedures and guidelines.
Nice-to-have
* Prior experience in retail security, shop floor guarding, or retail loss prevention.
* Practical familiarity with applying ASCONE principles and managing stock protection techniques.
What We Offer / Why Join
At Lodge Security, you will be part of an inclusive, human-centric culture that lives its values of being Human, United, Grounded, and Dynamic. As a Disability Confident Employer, we support your everyday work and personal wellbeing with a comprehensive benefits package, including:
* Structured training and clear career paths.
* 28 days holiday and an established pension scheme.
* Financial flexibility with early access to your earned pay before payday.
* Full uniform and Body Worn Video equipment provided.
* 24/7 Doctor Online, counselling services, and dedicated wellbeing support.
* Benefits portal offering retail, dining, and gym discounts.
* Boots Discount Card (22.5% off Boots brand products and 12.5% off almost all other items after 3 months of service).
Please note: Visa sponsorship is not available for this role
Salary description
£13.23 - £13.23 per hour