Service Manager

Service Manager

Rochdale, Greater Manchester | Full Time | Up to £60,000 per annum plus performance-related bonus

Ready to lead a team that delivers world-class service?

A world-class, ISO 9001-certified market leader in manufacturing automatic combustion equipment is seeking a Service Manager to lead and develop its established Service Department. With a team of 15 field-based Service Engineers across the UK, plus additional office-based administrative staff, the department supports a broad range of blue-chip customers nationally and internationally.

What's in it for you?

Lead and develop a nationwide team of Service Engineers and Administrators
Performance-related bonus
25 days holiday plus bank holidays
Company car
Pension contribution of 4%, rising to 6% after one year
Opportunity to shape and grow the Service Department
Be part of a team that supports high-profile, blue-chip customers across the UK and overseas
Are you the right person for the job?

Proven experience in a Service Manager or similar leadership role within an engineering environment
Strong engineering background (burners and boilers advantageous but not essential)
Demonstrable experience managing field-based engineering teams
Full UK driving licence
Excellent interpersonal and communication skills, confident in dealing with customers
Strong organisational and planning skills with the ability to manage competing priorities
Commercial awareness and experience supporting contract-based customers
Experience improving processes, systems, and departmental performance
Ability to analyse performance data and drive improvements
Leadership skills to motivate, develop, and retain staff
Proficient in Microsoft Office applications
Flexible and adaptable approach
What will your role look like?

Lead, manage, and develop the Service Department
Maintain strong relationships with customers, ensuring satisfaction and repeat business
Ensure contractual Service Level Agreements (SLAs) are achieved and reported
Oversee planning, allocation, and coordination of service activities across the UK and overseas
Support and guide engineers and compile technical quotations for contract customers
Drive continuous improvement and implement organisational/process enhancements
Monitor service KPIs, including response times, first-time fix rates, utilisation, and customer feedback
Ensure accurate and timely completion of service documentation
Manage departmental resources, workforce planning, and skills development
Play a key role in growing service contracts and the department
Ensure compliance with Health & Safety, Quality, and Environmental standards
Chair departmental meetings and maintain clear communication between field and office teams
Identify risks, issues, and opportunities, implementing mitigation strategies
Manage escalations and resolve complex customer issues efficiently
Ready to take the next step?

Apply now by submitting your CV and a brief cover letter telling us why you're the perfect fit for this Service Manager role - our client is excited to hear from you!

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