Stirling, Scotland
Excellent opportunity to join this leading hospitality company. They are looking for a Assistant Manager to join their Stirling site.
Assistant Manager Duties:
* Customer Service Excellence – Maintain high levels of customer satisfaction by handling queries, resolving complaints, and ensuring excellent service delivery.
* Supporting Daily Operations – Assist the Manager in overseeing the day-to-day running of the business, ensuring smooth and efficient operations.
* Team Supervision & Development – Support in training, and managing staff, fostering a positive and high-performing work environment.
* Stock & Resource Management – Monitor inventory levels, order supplies, and ensure the business has the necessary resources to operate effectively.
* Compliance & Health & Safety – Ensure the team adheres to company policies, industry regulations, and health & safety standards at all times.
Required Skills:
* Leadership & Teamwork – Ability to lead, support, and motivate a team while working collaboratively to achieve business goals.
* Communication Skills – Strong verbal and written communication skills to interact effectively with staff, customers, and stakeholders.
* Problem-Solving & Decision-Making – Capability to handle challenges, resolve issues efficiently, and make sound decisions under pressure.
* Time Management & Organisation – Excellent ability to prioritise tasks, manage workloads effectively, and maintain attention to detail.
* Customer Service Skills – A strong focus on delivering outstanding customer service, handling queries, and ensuring customer satisfaction.
Benefits:
On top of pay - also included is our wider benefits such as:
* Staff discount ranging from 25% to 50% on F&B at all Group Venues
* Employee Assistant Programme
* Extra annual leave days gathered through service
Package: up to £32,000 + Benefits + Package
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Salary description
£30000.00 - £32000.00 per year