General Duties Operative

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution.  Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.

Position Overview

The General Duties Operative is a facilities support role responsible for maintaining building operations, cleanliness, and overall workplace functionality. This position may include Experience Associate (XA) duties, supporting both the physical environment and employee/visitor experience.

Key Responsibilities

Facilities & Maintenance Support

• Perform general building maintenance tasks including minor repairs, fixture replacements, and equipment checks
• Conduct routine inspections of facilities to identify maintenance needs or safety hazards
• Respond to service requests and work orders promptly
• Assist with setting up and breaking down meeting rooms, events, and conferences
• Monitor and maintain building systems (lighting, HVAC, plumbing) and report issues to technical teams
• Support move management activities including furniture assembly and space reconfiguration
• Maintain inventory of supplies and equipment

Cleaning & Housekeeping

• Ensure cleanliness and tidiness of common areas, meeting rooms, restrooms, and workspaces
• Perform cleaning duties as required to maintain hygiene standards
• Manage waste disposal and recycling programs
• Restock consumables (paper products, cleaning supplies, pantry items)

Experience Associate (XA) Duties

• Serve as a friendly point of contact for employees and visitors
• Welcome guests and provide directions or assistance as needed
• Coordinate hospitality services including catering, beverage service, and amenity management
• Support workplace events and employee engagement activities
• Monitor and respond to service requests through facility management systems
• Assist with meeting room bookings and technology setup
• Maintain professional appearance of reception areas and communal spaces

Health, Safety & Compliance

• Follow health and safety protocols and procedures
• Report safety hazards, incidents, or equipment malfunctions immediately
• Ensure compliance with building regulations and company policies
• Participate in emergency response procedures as trained

Customer Service

• Provide excellent service to building occupants and visitors
• Handle inquiries and resolve issues efficiently and professionally
• Communicate effectively with facility management teams and vendors
• Maintain positive relationships with all stakeholders

Required Qualifications

Education & Experience:

• High school diploma or equivalent
• Previous experience in facilities, maintenance, hospitality, or customer service roles preferred
• Experience in commercial office environments is advantageous

Skills & Competencies:

• Basic handyman/maintenance skills
• Strong customer service orientation
• Excellent communication and interpersonal skills
• Ability to prioritize tasks and work independently
• Physical ability to lift and move items (typically up to 25-50 lbs)
• Flexible and adaptable to changing priorities
• Professional appearance and demeanor
• IT Proficiency

Desirable:

• Knowledge of building systems and equipment
• Experience with facility management software or work order systems
• Understanding of health and safety regulations
• First aid certification

Working Conditions

• Full-time position with standard business hours (may include early mornings or occasional evenings for events)
• Primarily on-site role with mobility throughout the facility
• Physical work including standing, walking, bending, lifting, and climbing ladders
• May require flexibility for emergency response or event support

Note: Specific duties, requirements, and job titles may vary by location, client site, and organizational needs. This description represents a general overview of responsibilities commonly associated with this role at JLL.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.