Location: Kingston
Duration: 4-6 month temporary (possible perm at the end)
Working Hours: 9am-5.30pm
Hourly Rate: £18-£20ph plus holiday pay
Working Pattern: Hybrid after training
Role OverviewWe are seeking a friendly, organised and customer-focused Senior Customer Service Executive to join our fast growing clients team. This role is responsible for delivering excellent customer support, handling enquiries efficiently and ensuring a positive experience for all customers. The successful candidate will be a strong communicator with a proactive approach to problem-solving and a genuine passion for helping others.
Key Responsibilities
Respond to customer enquiries via telephone and other communication channels, around 100 a day.
Provide accurate information regarding products, services, orders and company processes.
Resolve customer queries and complaints in a professional and timely manner.
Process customer requests, orders, cancellations and amendments accurately.
Maintain and update customer records within the CRM system.
Liaise with internal departments to ensure customer issues are resolved effectively.
Follow up on outstanding customer enquiries and provide regular updates.
Identify opportunities to improve the customer experience and share feedback with the wider team.
Ensure all customer interactions are handled in line with company policies and service standards.
Support administrative tasks related to customer service operations.About You
Previous experience within a customer service or customer support
Excellent verbal and written communication skills.
Strong organisational skills with the ability to manage multiple tasks.
Confident using Microsoft Office and CRM and ERP systems.
Professional, empathetic, and customer-focused approach.
Ability to work both independently and as part of a team.
Positive attitude with a willingness to learn and develop.Skills & Experience
Essential:
Experience working in a customer-facing environment in a fast pace environment.
Strong attention to detail and accuracy.
Ability to remain calm under pressure and handle challenging situations professionally.
General Excel knowledgeDesirable:
Experience using CRM software or ERP systems
Experience within the FMCG sector is advantageous
Knowledge of customer service best practices.This is an excellent opportunity for an enthusiastic senior customer service professional looking to develop their career within a busy and supportive team.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£18.00 - £20.00 per hour