Company Benefits:
* Hybrid working available (2-3 days in the office and 2-3 days from home).
* On-site parking.
* Varied role with exposure to multiple areas of the business.
Key Responsibilities:
* Responding to customer enquiries and resolving issues via the company's customer support platform.
* Liaising with warehouse and logistics teams to investigate and resolve delivery-related queries.
* Managing courier communications and tracking deliveries to ensure successful order fulfilment.
* Identifying lost or delayed parcels and coordinating replacement orders where necessary.
* Processing returns and refund requests in line with company procedures.
* Issuing return authorisations and maintaining accurate records of pending refunds.
* Coordinating with internal teams to ensure returned goods are received and processed correctly.
* Arranging customer refunds and ensuring all transactions are completed accurately.
* Maintaining accurate customer records and updating internal systems.
* Supporting the wider team with administrative and operational tasks as required.
Experience and Skills Requirements
* Previous experience within a customer service, sales support, order processing or administration role.
* Experience working with CRM, ERP or warehouse management systems.
* E-commerce customer service experience would be highly advantageous.
* Experience dealing directly with consumers and providing a high level of customer care.
* Previous experience liaising with courier and logistics providers.
* Excellent communication skills, both written and verbal.
* Strong organisational skills with the ability to manage multiple priorities.
* Good attention to detail and problem-solving abilities.
* Proficient in Microsoft Office applications and business systems.
* Flexible, team-oriented approach and willingness to support different areas of the business.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted
Salary description
£13.00 - £15.00 per hour