This will be an EVH grade 4 post of repairs admin (£26,000 -30,000)
Day to day reactive repairs
* Deal with calls and enquiries relating to repairs.
* Raise pre or post inspections for Maintenance Officers and utilise their diaries for dealing with technical inspections.
* Process works orders through QL.
* Correspond and communicate with customers regarding repair work, for example access arrangements.
* Communicate effectively with Contractors regarding jobs.
* Deliver letters.
* Liaise with utility companies.
* Assist with keeping Asbestos register up to date.
* Assist Repairs Assistant with the processing of invoices
Void Management
* Assist the Housing Team by logging repairs after inspections are carried out.
* Monitor progress of voids daily and liaise with utility companies regarding Gas/Electricity problems, contractors and Allocations Officer to ensure voids are processed efficiently.
Other Duties
* Assist with reception duties as and when required.
* Ensure contractors working in Association’s properties work to the code of conduct.
* Attend training courses and participate in corporate activities and operation working groups as required by the Association.
* Taking minutes of meetings when required.
* Assist Property Services Assistant with organising EICRs/AGS and attending forced accesses for EICRs/AGS.
* Log complaints on QL.
* Assist Maintenance Officers with SHQS stock condition reports on ongoing basis
* Assist Head of Property Services and Property Services Assistant with update of Asprey Asset Management System.
* Assist with customer satisfaction surveys
Salary description
£27000.00 - £30000.00 per year