š Location: Yate, Bristol (100% office-based)
š Hours: Monday to Friday, 7:30am - 4:00pm
š· Salary: Ā£27,500 per annum
About the Role
We are seeking a proactive and customer-focused Customer & Sales Support Executive to join our growing team in Yate. This role is key to delivering outstanding customer service while supporting the sales function through order processing, customer relationship management and coordination with internal departments.
You will be responsible for managing customer enquiries, processing orders, maintaining accurate records and ensuring customers receive a professional and efficient service at all times.
Key Responsibilities
Provide prompt, professional support to customers via phone, email and internal systems.
Build and maintain strong customer relationships, ensuring high levels of customer satisfaction.
Handle customer enquiries, requests and complaints, resolving issues efficiently or escalating when required.
Process customer orders accurately using internal systems.
Assist the sales team with bespoke order requests and administration.
Ensure customer deadlines and service level agreements (SLAs) are met.
Maintain accurate customer records and order information.
Coordinate with sales, operations and logistics teams to ensure timely delivery.
Log all customer communications and updates within the CRM system.
Use Business Central (BC) and CRM platforms effectively in daily activities.
Prioritise workloads and consistently meet deadlines.
Identify opportunities for process improvements and support business efficiency.
Work collaboratively across departments to deliver an exceptional customer experience.
About You
Previous experience in a customer service, sales support or office-based administration role.
Strong communication and interpersonal skills.
Excellent attention to detail and accuracy.
Ability to multitask and work in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Proactive, organised and customer-focused approach.
Confident using Microsoft Office and business systems.
Ability to work independently and as part of a team.
Benefits
25 days annual leave plus bank holidays
YuLife benefit package including 4x Death in Service cover
Medicash healthcare cash plan
Free onsite parking
Enhanced maternity pay
Enhanced pension contributions via salary sacrifice scheme (6% employer contribution and 4% employee contribution)
Free fruit, tea, coffee and breakfast every day, including bread, crumpets and spreads
Full training and development opportunities
Friendly and supportive team environment
Career progression opportunities within a growing business
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
Ā£27500.00 - Ā£27500.00 per year