Neighbourhood Officer

Neighbourhood Officer - St Helens - 9 month maternity cover

Your New CompanyHays are proud to be working in partnership with a leading social housing provider to recruit an experienced Neighbourhood Officer on a 9-month maternity cover contract. This is an exciting opportunity to join a customer-focused organisation that is committed to creating safe, sustainable communities and delivering essential housing services across St Helens.
Your New RoleAs a Neighbourhood Officer, you will be responsible for managing a designated housing patch, acting as the primary point of contact for residents and delivering a high-quality, responsive housing management service. This is a varied and rewarding role that combines tenancy management, neighbourhood improvement, resident engagement and partnership working. You will play a key role in helping customers sustain their tenancies while ensuring communities remain safe, attractive and well managed.
Key Responsibilities

Manage a defined portfolio of properties, delivering effective tenancy and estate management services.
Provide advice and support to tenants, residents and stakeholders on housing-related matters.
Undertake core tenancy management activities, including:
Abandoned properties
Unauthorised occupation
Tenancy fraud investigations
Access issues
Changes in household circumstances
Conduct property viewings, tenancy audits, property inspections, new tenancy visits and starter tenancy reviews.
Attend evictions where required and ensure all associated procedures are followed.
Analyse neighbourhood and performance data to identify risks and target resources effectively.
Ensure compliance with relevant housing legislation, regulatory requirements and insurance obligations.
Manage anti-social behaviour (ASB), nuisance and tenancy breach cases, taking appropriate enforcement action where necessary.
Support tenancy sustainment initiatives by assessing customer needs, reducing risk and promoting independent living.
Work collaboratively with internal departments and external agencies to resolve complex cases.
Actively contribute to neighbourhood improvements and resident engagement activities.
Deliver excellent customer service while meeting performance targets and service standards.What You'll Need to Succeed

Experience within housing management, neighbourhood services or a customer-facing housing environment.
Experience of managing ASB and nuisance cases.
Strong understanding of housing legislation and tenancy management practices.
Excellent communication, negotiation and conflict resolution skills.
The ability to manage a varied caseload and prioritise competing demands.
A proactive, solutions-focused approach and the ability to work independently.
Full UK driving licence and access to a vehicle for business use.What You'll Get in Return

9-month fixed-term maternity cover contract.
£18 - £23 per hour
weekly pay
Opportunity to work for a highly respected social housing organisation.
Hybrid working opportunities.
Varied and rewarding workload with autonomy across your patch.
Mileage reimbursement.
Potential for extension or further opportunities within the organisationApply NowIf you're an experienced housing professional looking for your next challenge and are passionate about making a positive difference within local communities, we'd love to hear from you. Apply today or contact Hays Social Housing for a confidential discussion about this opportunity.

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