Customer Account Executive

Customer Account Executive

Salary: £28,000 – £31,000 + Bonus & Performance Scheme
Type: Full Time, Permanent office based 8am-5pm. 

The Opportunity:

We are recruiting for a proactive and highly organised Customer Account Executive to join an established and successful business.

This is a customer focused position where you will take ownership of existing accounts, manage day to day enquiries and work closely with internal teams to ensure customers receive the best possible service.

This is not a traditional high pressure sales role and there is no heavy focus on cold calling or new business development. Instead, we're looking for someone who enjoys building relationships, solving problems and taking ownership of customer requirements from start to finish.

The position is predominantly desk based, with customer relationships managed through email, telephone and online meetings, alongside occasional face to face meetings when customers visit the business.
What You'll Be Doing
Managing day to day relationships with a portfolio of existing customers
Acting as a key point of contact for customer enquiries and requests
Managing a busy inbox and responding to customers efficiently
Taking ownership of queries and seeing them through to resolution
Working closely with internal departments to coordinate customer requirements
Proactively identifying solutions when products, orders or timescales change
Offering suitable alternatives rather than simply communicating problems
Managing multiple customer requests and priorities at the same time
Maintaining accurate information across internal systems
Building strong relationships with customers and colleagues across the business
Supporting the wider team in delivering account objectives and excellent customer service What We're Looking For We're looking for someone who is proactive, resilient and naturally organised, with the confidence to take ownership and find solutions.
You'll ideally have:

Previous experience within account management, customer service, customer success, sales support or account coordination
Excellent organisational and multitasking skills
Strong written and verbal communication
Confidence communicating with customers by telephone and email
Strong problem solving and critical thinking skills
The initiative to investigate issues and find the best solution
Good commercial awareness
Strong IT and systems skills
The ability to manage changing priorities within a busy environment
A collaborative approach and the ability to work effectively with different departments
A genuine focus on building long term customer relationships Product knowledge would be beneficial but is not essential, as you will work alongside experienced colleagues who can provide specialist knowledge and support.

The Person The ideal candidate will combine the organisation and attention to detail of a strong coordinator with the relationship building skills of an account management professional.

You will be someone who thinks beyond the immediate customer query. If something isn't available or a deadline can't be met, you'll naturally ask “What can we do instead?”, identify alternatives and involve the right people to find the best outcome.

You'll be comfortable working across multiple systems, managing a busy workload and taking responsibility for your customers rather than simply following a process.

What's On Offer:
Salary: £30,000 – £31,000
Company bonus scheme
Additional performance related remuneration.

A great opportunity for someone looking to develop their career within customer account management, joining a collaborative environment where initiative, problem solving and excellent customer service are genuinely valued