Premium Womenswear Brand
Department Store, Tunbridge Wells
£26,000 + Commission
The Opportunity
We are looking for an experienced Senior Sales Associate to take ownership of our premium womenswear concession within a luxury department store, Tunbridge Wells.
This is a highly autonomous role suited to a confident retail professional who enjoys building strong customer relationships, driving sales performance, and managing all aspects of a standalone concession. You will be the sole representative of the brand on-site, responsible for delivering an exceptional customer experience while overseeing stock management, visual merchandising, administration, and commercial performance.
Working hours are 8:30am to 5:30pm, Monday to Friday, plus two Saturdays per month.
Key Responsibilities
Sales & Customer Experience
Deliver exceptional customer service and personalised styling advice.
Achieve and exceed monthly sales targets and KPI objectives.
Build and maintain long-term relationships with customers.
Develop and manage a customer database to drive repeat business and client engagement.
Promote new collections, events, and seasonal launches to customers.
Commercial & Operational Management
Take full ownership of the concession's day-to-day operation.
Maintain and update the daily turnover tracker and other required reporting.
Monitor stock levels and ensure the department is fully replenished and commercially optimised.
Protect and safeguard stock through effective stock control procedures.
Manage deliveries, transfers, stocktakes and inventory accuracy.
Ensure all administrative tasks are completed accurately and on time.
Visual Merchandising & Brand Standards
Maintain exceptional presentation standards across the concession.
Merchandise products in line with brand guidelines and commercial opportunities.
Style mannequins and displays to showcase collections effectively.
Ensure the department remains clean, organised and inviting at all times.
Relationship Management
Build strong relationships with Floor Managers and the Personal Shopping team.
Support and participate in in-store events and customer activations.
Act as a passionate and knowledgeable ambassador for the brand.
About You
Previous experience selling womenswear within a retail environment, ideally for a premium or luxury brand.
Proven ability to achieve sales targets and deliver excellent customer service.
Comfortable working independently and managing a concession single-handedly.
Strong stock management and organisational skills.
Good level of IT literacy, including confidence using spreadsheets and retail systems.
A keen eye for visual merchandising and styling.
Well-presented with excellent communication and interpersonal skills.
Proactive, self-motivated and commercially minded.
Reasonable level of physical fitness, as stock handling is required and the stockroom is located two floors from the sales floor.
Rewards & Benefits
Salary: £26,000 per annum
Attractive commission scheme
20 days annual leave plus Bank Holidays
Annual uniform allowance of £2,400 RRP
Regular training and development opportunities
Visits to the London showroom for training, marketing activities and seasonal buying appointments
Opportunity to work closely with a respected premium womenswear brand and play a key role in its commercial successThis role would suit an experienced Senior Sales Associate, Concession Manager, Supervisor or Assistant Manager who is passionate about premium fashion retail and enjoys the responsibility of running their own business area within a prestigious department store environment.
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Salary description
£26000.00 - £26000.00 per year