Service Desk Coordinator

Service Desk Coordinator

Location: Wednesbury
Pay Rate: £12.71 per hour
Hours: Monday to Friday, 7:30am–5:00pm
Temporary to Permanent

Pertemps West Bromwich are currently recruiting for a Service Desk Coordinator to join a busy and growing company based in Wednesbury.

This is a fantastic opportunity for someone with strong customer service, coordination and organisational skills who enjoys working in a busy environment and is looking for a long-term opportunity with the potential to become permanent.

The Role:

As a Service Desk Coordinator, your duties will include:

Acting as a key point of contact for customers and providing regular updates

Booking engineers onto customer jobs and appointments

Checking engineers' schedules and locations to ensure jobs are coordinated effectively

Liaising with customers to arrange services and appointments

Keeping customers informed of engineer attendance and job progress

Keeping invoices and costings up to date

Completing accurate data entry

Providing general office and service desk support to the wider team

Assisting with any other duties as required

The Ideal Candidate:

Previous experience in a customer service, coordination or office-based role is desirable

Must be confident and comfortable speaking to customers over the telephone

Excellent verbal and written communication skills

Strong customer service skills and a professional telephone manner

Strong organisational skills and excellent attention to detail

Confident using computer systems and Microsoft Office

Able to manage multiple tasks and prioritise effectively

Comfortable working in a busy, fast-paced environment

Reliable, organised and proactive

Flexibility with start times is essential

Hours & Pay:

Monday to Friday

Start time between 7:30am and 8:30am, depending on business requirements

Finish time: 5:00pm

£12.71 per hour

Temporary to permanent opportunity

If you have previous customer service, coordination or service desk experience, are confident speaking to customers over the phone and are looking for a long-term opportunity, apply today