Automotive Service Administrator / Service Advisor

Automotive Service Administrator / Service Advisor Leading Commercial Truck Co
Location: West Drayton
Salary: £30,000 – £32,000 per annum
Hours: Monday to Friday, 08:00 – 18:00
Type: Permanent, Full-Time
Automotive Service Administrator / Service Advisor-The Role
We are recruiting for an experienced Automotive Service Administrator / Service Advisor to join an established Commercial Vehicle Dealership in West Drayton.
The successful candidate must have at least 2 years' recent automotive Service experience and be confident working in a busy Workshop environment.
HGV, commercial vehicle or truck experience is highly desirable, but not essential. Candidates from a strong automotive Service background who are looking to move into the commercial vehicle sector are encouraged to apply.
Automotive Service Administrator / Service Advisor -Key Responsibilities
* Booking vehicles into the Workshop and managing service and repair appointments.
* Creating and maintaining accurate job cards, job codes and customer records.
* Managing workshop schedules and ensuring jobs progress efficiently.
* Liaising with customers regarding repairs, costs, progress and completion times.
* Working closely with Technicians, Parts and Workshop Management.
* Preparing estimates and quotations where required.
* Ensuring parts are ordered and available when required.
* Processing completed job cards and raising invoices.
* Supporting warranty and manufacturer administration.
* Providing excellent customer service throughout the repair process.
Automotive Service Administrator / Service Advisor About You
Essential:
* Minimum 2 years' recent automotive Service experience.
* Previous experience as a Service Advisor, Service Administrator or Workshop Administrator.
* Good understanding of automotive servicing and repair.
* Strong administration and organisational skills.
* Excellent communication and customer service skills.
* Good IT skills and attention to detail.
* Ability to work effectively in a busy Workshop environment.
Desirable:
* HGV / Commercial Vehicle / Truck workshop experience.
* Commercial vehicle dealership experience.
* Warranty administration experience.
Automotive Service Administrator / Service Advisor -What's on Offer
* £30,000 – £32,000
* Monday to Friday, 08:00 – 18:00
* Permanent position
* Established commercial vehicle dealership
* Excellent opportunity to develop within the HGV / Commercial Vehicle sector
Apply Now
If you have recent automotive Service experience and are looking for your next opportunity, we would like to hear from you.
Commercial Vehicle / HGV experience is preferred, but automotive Service experience is essential