Customer Care Coordinator

Customer Care Coordinator
Cheshunt
Up to £35k plus bonus 
  
About the company:
We are working with a growing SME residential developer that specialises in delivering high-quality, sustainable “zero bills” homes.
Due to continued growth, they are looking to appoint a Customer Care Coordinator to join the team covering sites in Essex and Hertfordshire. This is an excellent opportunity to join a forward-thinking developer with a strong focus on sustainability, innovation and quality.

About the opportunity:
As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You'll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.

Key Responsibilities

Log, track, and manage customer care queries and defects via CRM systems
Liaise with homeowners, contractors, and internal teams to schedule and follow up on works
Provide timely updates to customers and maintain clear, professional communication
Ensure all remedial works are carried out within agreed timeframes
Support the Customer Care Manager with reports, documentation, and homeowner feedback
Maintain accurate records and help drive continuous improvement in service delivery About the benefits and rewards:
The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £35k DOE. In addition to the basic salary there will be further company benefits including bonus.

About the requirements:

Previous experience in a customer care or coordination role with a developer
Strong organisational and administrative skills
Excellent written and verbal communication
Empathetic, professional, and solutions-focused approach
Ability to juggle multiple tasks and remain calm under pressure
IT literate with experience using CRM systems or similar