Aim and objectives:
The aim of this role is to provide a professional engineering service on site with customers to meet the needs of the business and satisfy customer needs.
Reporting to: Product Support Manager
Location: Northern Ireland. Office base is Belfast City Centre
Working hours: Monday to Friday 9am - 5pm
Salary: 38 - 42K plus benefits packageMain areas of responsibility:
Responsible for all aspects of product support and product commissioning in the field including, but not restricted to;
Responding to un-scheduled calls/orders.
Completion of scheduled maintenance work.
Commissioning products.
Validation of orders and commission equipment with all necessary accessories and have commissioned equipment "ready for use", unless specifically stated otherwise.
Completing regulatory field actions.
Provide training and responding to customer needs when on site.
In the course of normal duties to notify the Inventory & Logistics Dept. of spare parts stock levels deemed to be running low.
Attend product training when required.
Through active positive team-working, strive to meet the operational needs and requirements of the business in the interests of providing the best service to customers.
Liaising with warehouse, sales & product support staff.
Fully engage with the companies ISO quality management system.
In the course of the above identify and feedback commercial and sales opportunities.
Some travel/overnights are a requirement of this role (particularly with the Midlands Dublin role). Responsible for the on-site maintenance of the products including, but not restricted to;
All aspects of service and repair
Troubleshooting, test, repair and service equipment
Commissioning of equipment
Reporting
Produce timely & detailed service/repair reports.
Identify key issues with services/repairs
When necessary, provide all information in a formal professional manner involving incidents and accidents with products.
Communication and Teamwork
Achieve own objectives whilst working cross-functionally on an on-going basis with all Departments. Person Specification
A relevant third level engineering qualification or relevant experience.
A high level of competence with advanced equipment and technology.
Strong, customer focused interpersonal skills.
Good basic computer skills and ideally have previous networking experience.
Previous medical engineering experience in a similar environment would be highly desirable, but not essential, as full training will be provided.
A full clean driver's license.
A self-contained and self-motivated individual with an organised and flexible approach. Interested? Apply today or contact for more info!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£38000.00 - £42000.00 per year