Manchester - office based
Full time
Permanent
Looking for a fresh challenge in industrial automation?
At Routeco, our vision is to be Europe’s leading industrial automation and controls specialist. We combine seamless customer experience with unmatched technical expertise to create lasting partnerships that make a real difference to businesses and people. This is Routeco Know-How.
As part of the Sonepar Group—the largest B2B electrical distributor globally—we offer the stability and scale of a global organisation, while staying firmly rooted in the UK market.
We’re committed to shaping a forward-thinking future, valuing professionalism, agility and teamwork every step of the way, with customers at the centre of every decision.
If you want to grow with a company that cares about its people and the world around us, discover what makes Routeco stand out and see where your career could take you.
Supporting customers. Solving problems. Growing together.
We put the customer at the heart of everything we do. As part of our Internal Sales team, you’ll play a key role in delivering fast, friendly and knowledgeable support — helping customers with enquiries, quotes and orders across phone, email and digital channels.
You’ll work closely with External Sales and Technical colleagues, making sure every customer receives a smooth and professional experience.
Be part of a friendly, supportive team that values collaboration and celebrates shared success.
Join a business built on Professionalism, Agility, Collaboration and Excellence, where people take pride in doing the right thing.
Make an impact every day by helping customers keep their operations running smoothly.
What you’ll be doing
Promoting and selling Routeco products and services, using commercial awareness and negotiation skills to achieve sales targets and support GP growth.
Providing excellent customer service across phone, email and face-to-face interactions, responding to enquiries accurately and resolving issues promptly.
Building strong, long-term customer relationships by proactively identifying opportunities, understanding customer needs and encouraging repeat business.
Developing product knowledge to advise customers on suitable solutions, including franchise and non-franchise products, pricing, availability and delivery timelines.
Working closely with internal and external sales teams to follow up quotations, convert opportunities and support a smooth customer journey.
What do you need to bring to Routeco?
A strong customer-focused approach, with the confidence to support customers, manage enquiries and build trusted relationships.
Excellent communication and interpersonal skills, with the ability to work collaboratively and inspire commitment from colleagues.
A proactive, results-driven mindset with strong attention to detail, persistence and a methodical way of working.
Good IT skills, including Microsoft Office and data entry systems, with the ability to handle customer and order information accurately.
GCSEs or equivalent in Maths and English are required; an ONC-level qualification or previous experience in electrical engineering or electrical distribution would be beneficial.
What Routeco can offer you
Generous Time Off: Start with 25 days of annual leave, increasing with length of service up to 30 days with the option to flex up/down 5 days.
Long Service Rewards: Celebrate your milestones with special gifts and up to 5 extra holiday days in your anniversary year.
Wellness Benefits:Access a health and wellbeing cashback scheme
Financial Security: life assurance coverage at 2x your salary.
Free Shares: you will be eligible to receive free shares after completing 3 years of service.
Pension Plan: Join our Group personal pension plan with a 5% employer contribution.
Continuous Learning:1 hour of protected development every week to enhance your skills
Family-Friendly Leave: Enhanced maternity and paternity leave.
Recognition: Discretionary ‘on the spot’ and value-based awards for outstanding performance.
Volunteer Time Off & Workplace giving: Get paid time off for participating in our volunteering programs and contribute to meaningful causes.
Exclusive Discounts:Access the Associate Discounts Portal for savings.
Referral Bonuses: Earn financial reward for referring talented individuals.
Cycle Scheme:Access to salary sacrifice Cycle Scheme.
Wellbeing Support and Employee Assistance:Access a 24/7 support program through Unum, and Mental Health First Aiders.
Fitness Benefits: Enjoy gym membership discounts.
Our promise
At Routeco, we welcome applicants from all backgrounds. If you're interested but don't meet every requirement, we encourage you to apply—you might still be a great match. Please inform us of any needed adjustments to the recruitment process when applying.
• We use blind CVs.
• We’re GEISS accredited.
• We’re a registered Member of Inclusive Employers.
• We have internal focus groups on Mental Health, Menopause, D&I and more.
• We're proud to publish our diversity aims and figures so everyone can see our great work!
Are you ready to make a difference?
Salary description
£28000.00 - £30000.00 per year