*£14.37 an hour PAYE
Job Purpose
To support the work of the Service in providing Parking Enforcement and Permit arrangements, including being first contact point for customers, taking payments, preparing MS Word and Excel reports, and resolving queries effectively and accurately within legislative deadlines.
Main Duties and Responsibilities
* First point of contact for all enquires relating to on and off street parking enforcement and residents’ parking schemes. Deal with a wide range of customer enquiries sometimes involving difficult conversations.
* Process queries and reconcile cheque/card/cash payments received in respect of PCN’s and permit applications presented by telephone, post, electronically or in person.
* Resolve queries using a variety of communication methods, being responsible for the upholding or cancellation of PCN’s following laid down procedures and guidelines.
* Control the progression of PCN and permit applications, taking direct ownership of tasks including the timely issue of standardised and self-produced correspondence and documentation.
* Control and process legal documentation and data passed between the Council and the DVLA.
Experience
* Experience of administration and/or financial processes.
* Experience of working with the public, in particular dealing with irate or distressed customers by phone or in person.
* Experience in the use of PC’s. In particular inputting and verifying information in large computerised information and/or accounting systems, and in a wide variety of software packages, including databases.
* Adept at compiling, using and deriving information from complex spreadsheets
* Working to legislative, policy and team deadlines
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful
Salary description
£14.37 - £14.37 per hour