Head of Student Experience

Head of Student Experience

Are you a strategic leader with a passion for transforming the student experience and ensuring every learner has the support, guidance and opportunities they need to succeed?

We are seeking an inspiring and ambitious Head of Student Experience to lead and develop a high-quality, inclusive student journey from initial enquiry through to progression into employment, higher education or further training. This pivotal leadership role will oversee admissions, student finance, careers education and guidance, student voice, enrichment and learner engagement services, ensuring that every aspect of the student experience contributes positively to participation, retention, achievement, wellbeing and progression. As the College’s Strategic Careers Lead, you will champion careers education, employability and progression planning across all curriculum areas, while leading quality standards, accreditations and innovative initiatives that prepare learners for their next steps.

Working collaboratively with curriculum teams, schools, employers, local authorities and external partners, you will drive continuous improvement through data-informed decision making, learner feedback and effective quality assurance processes. You will provide strong leadership to multidisciplinary teams, manage budgets and resources effectively, secure external funding opportunities and ensure compliance with safeguarding, equality, inclusion and regulatory requirements. This is an excellent opportunity for an experienced education, careers or student services leader who is committed to removing barriers to learning, improving outcomes and creating an outstanding student experience. If you have a proven track record of leading teams, developing partnerships and delivering measurable impact for learners, we would love to hear from you.

Benefits of this post include:

* Membership of the Local Government Pension Scheme (employer contribution 9.3%);

* Generous leave entitlement (37 days, plus Bank Holidays and College Closure Days)

* Cycle to Work scheme;

* Opportunities for continuing professional development;

* Strong staff support services.

Lancaster and Morecambe College are a thriving FE College and justifiably proud of the strong links with our local community. Located between Lancaster and Morecambe, we are proud to be our community’s provider of technical, professional and creative education.

All posts are subject to a DBS Disclosure in line with our policy of safeguarding and promoting the welfare of learners. Any specific Safeguarding duties applicable to this post are outlined in the job description.

Closing date: Monday, 19th October 2026

Interviews will be held Wednesday, 28th October 2026

Our reference: SE4291

Vacancy: Head of Student Experience

Location: Lancaster

Salary: Up To £46,075 per annum, depending on qualifications and experience

Hours: 37 hours per week

Smart Hire are advertising on behalf of Lancaster and Morecambe College