Southwater, West Sussex
Salary: £30,000 – £35,000 (DOE)
Full-Time | Permanent
Monday–Thursday: 8:00am–5:00pm
Friday: 8:00am–3:00pm
An excellent opportunity has become available for an experienced Warranty Administrator to join a growing commercial vehicle and PSV aftersales operation based in Southwater, West Sussex.
This role is focused on managing multi-stage PSV warranty processes, including chassis manufacturers, bodybuilders, and conversion partners. You’ll play a key role in ensuring correct liability attribution, accurate claim submission, and maximum warranty recovery — while delivering a high level of service to both internal teams and customers.
Key Responsibilities
* Receive, review, and process warranty claims from workshop and aftersales teams
* Ensure all warranty documentation is completed accurately in line with manufacturer guidelines
* Submit warranty claims and monitor progress through manufacturer portals
* Follow up on delayed or rejected claims, providing supporting evidence where required
* Communicate clearly with internal stakeholders regarding claim status and expectations
* Coordinate warranty-related repairs and replacement parts with suppliers and vendors
* Maintain accurate records of warranty parts, paperwork, and approvals
* Monitor manufacturer recalls and warranty policy updates
* Carry out warranty audits to ensure compliance and reduce rejection rates
* Track warranty financial performance, recovery values, and claim turnaround times
* Process internal jobs including documentation, retail quotations, and invoicing
* Reconcile workshop accounts for warranty and internal repairs, investigating discrepancies
* Work closely with Workshop, Parts, Aftersales Management, and Finance teams
* Performance will be measured against KPIs including warranty recovery value, claim turnaround time, rejection rates, and audit compliance.
Your Background & Skillset
* Minimum 2 years’ experience as a Warranty Administrator within the commercial vehicle / PSV / HGV sector
* Strong understanding of manufacturer warranty processes and procedures
* Experience using Pinnacle DMS, Kerridge, or similar systems (advantageous)
* Confident using Office 365 and web-based warranty portals
* Strong analytical and problem-solving skills
* Excellent organisational skills and attention to detail
* Professional communication skills with internal teams and external manufacturers
What’s in it for you?
* £30,000 – £35,000 basic salary (depending on experience)
* Monday to Friday working pattern with early finish every Friday
* 25 days holiday plus bank holidays
* Workplace pension scheme
* Statutory sick pay
* Employee benefits portal
* Stable, long-term role within a growing aftersales operation
* Opportunity to develop your career within the commercial vehicle sector
Apply today to join a specialist aftersales operation as a Warranty Administrator, where accuracy, expertise, and attention to detail are truly valued
Salary description
£30000.00 - £35000.00 per year