Home-based with travel across the region
Main PurposeReporting to the Account Manager on a National Total Facilities Management (TFM) Contract, the Regional Operations FM Manager is responsible for managing operations and delivering revenue targets within the Midlands region.
Key Responsibilities
Collaborate with the Account Manager to develop annual business objectives, plans, and budgets.
Deliver revenue within agreed budgets and targets.
Plan and manage the work schedule for the region.
Drive compliance with Health and Safety standards and ensure close-call reporting.
Ensure teams have a consistent understanding of systems and processes.
Support and contribute to continuous improvement initiatives.
Understand, anticipate, and deliver client requirements, including monthly reporting.
Foster a culture of customer centricity.
Manage supplier relationships, including outsourced and subcontractor partners.
Lead and manage direct reports, ensuring high performance and engagement.
Maintain a high level of statutory compliance.Size and Scope
Direct management of approximately 4 Team Leaders.
Overall responsibility for a region with a headcount of approximately 60.
Reports to the Account Manager.
Responsible for a large geographical area.
Typically responsible for revenue up to £5 million.
Person Requirements
Qualifications:
IOSH Managing Safety (or equivalent)
Legionella Responsible Person certification (desirable)
IWFM (desirable)
Skills:
Strong communication, relationship management, and influencing skills
Decisive and accountable within an operational structure
Proven leadership skills with gravitas and credibility
Report writing and data presentation abilities
Experience with facilities management software (e.g., MRI Evolution)
Experience:
Proven success in FM and Maintenance contract performance and leadership
Experience developing and delivering business plans
Experience managing contract performance and health & safety
Ideally, experience in TFM contracts and delivering against KPIs
Knowledge of SFG20 standards
Valid driving licencePersonal Profile
Able to conduct Employee Engagement Visits (EEV)
Strong initiative to drive change and improvement
Excellent leadership, influencing, and communication skills
Willingness to participate in an on-call rota (allowance paid)
Willingness to travel around the region and occasionally elsewhere
What you'll get in return
This is a temporary to permanent role.
What you need to do now
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Salary description
£29.00 - £30.00 per hour