Worker Care Specialist

Worker Care Specialist - Gi Group

Location: Leicester (Hybrid)

Contract: 6-month fixed-term contract (FTC)

Hours: 37.5 per week

Salary: Up to £28,000 per annum (DOE)

We’re looking for a detail-focused Worker Care Specialist to support worker administration, pre-payroll and pre-invoicing activities. You’ll help ensure records are accurate, processes are compliant and pay and billing are completed on time, while providing a helpful and responsive service to workers and stakeholders.

Key responsibilities

Manage end-to-end worker administration including document verification, contract issuance and amendments/extensions, medical checks (where required), qualification/certificate tracking and exit documentation.

Prepare and review pre‑payroll and pre‑invoice packs to ensure accuracy ahead of pay runs and client billing.

Respond promptly to worker and operational queries about pay, contracts and administration, providing clear, accurate information.

Monitor time and attendance data, process timesheets and absence records, and manage adjustments including bonuses, deductions and other pay variances.

Ensure ongoing compliance with legislation, client requirements and internal processes; identify and escalate risks or changes that may impact pay, invoicing or margin.

Work closely with Operations, Sales, Payroll and Finance to resolve issues, control labour costs and protect margin, maintaining clear communication and ownership.

Support continuous improvement initiatives, contribute to process documentation and act as a subject-matter contact for the Care Team and apprentices.

What we’re looking for

Experience in workforce administration, HR operations or payroll coordination; staffing or agency back-office experience is desirable.

Good working knowledge of UK payroll principles and related compliance requirements.

Strong attention to detail and accuracy when handling transactional data.

Confident using IT systems, with experience of payroll, ATS or ERP platforms and good Excel skills.

Excellent written and verbal communication skills, with the confidence to work with a range of internal and external stakeholders.

Well organised, able to prioritise competing tasks and meet deadlines.

A customer-focused approach and commitment to providing a positive worker experience.

Why join us

Join a collaborative team where your care, accuracy and process focus will support smooth pay and billing operations, strong client relationships and a positive experience for workers. You’ll have the opportunity to contribute to continuous improvement in a hands-on operational role