Parts Advisor

Parts Advisor
Location: Norwich
Salary: £27,000 – £29,000 (OTE £30,000 – £32,000, depending on experience)
Hours: 42.5 hours per week, Monday to Friday + 1 Saturday morning per month (paid as overtime)
About the Role:
We are currently seeking a motivated and experienced Parts Advisor to join our team based in Norwich. This is a fantastic opportunity for someone with a passion for automotive parts and customer service to play a key role in supporting both the workshop and retail operations.
Key Responsibilities:
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Handling parts enquiries in person, over the phone, and via email
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Identifying, sourcing, and supplying correct parts for customers and workshop technicians
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Maintaining stock levels, placing orders, and managing incoming deliveries
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Ensuring all parts are billed accurately and efficiently
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Building strong relationships with trade and retail customers
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Keeping the parts department clean, tidy, and well-organised
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Assisting with stock checks and inventory control
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Using dealer management systems to process orders and track stock
What We're Looking For:
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Previous experience in a Parts Advisor role within the motor trade (franchise dealership experience desirable)
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Good working knowledge of parts systems and processes
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Excellent communication and customer service skills
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Strong organisational skills and attention to detail
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Ability to work well under pressure and as part of a team
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IT literate – experience with systems such as Kerridge or similar is an advantage
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A proactive and professional attitude
Benefits:
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Competitive basic salary of £27,000 – £29,000 (dependent on experience)
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On-target earnings of £30,000 – £32,000
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Paid overtime for Saturday morning shifts (1 per month)
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Ongoing training and development
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Supportive team environment
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Opportunity to work with a well-established business
How to Apply:
If you’re a dedicated and knowledgeable Parts Advisor looking to take the next step in your career, we’d love to hear from you. Please submit your CV to Stacey Hunt of ACS Recruitment Consultancy and we will be in touch