This role is handling the customer from reservation through to after completion ensuring that the move in process is an exceptional level. I am looking for someone with experience working for a luxury builder previously that can be in either sales or customer service/relations
As a Customer Relations Manager you will be required to:
* Work closely with the Sales Team on site
* Managing the customer journey from reservation through to completion
* Dealing with customer complaints and queries
* Delivering a 5* customer journey
* Track customer issues and closing them off once dealt with
* Deal with handovers with customers & performing home demonstrations
* Promoting a good working relationship with site teams
If you are interested in applying for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London Office
Salary description
£45000.00 - £50000.00 per year